Jameka B.
Phew...to spare you frustration…don’t use them! They don’t like to move it!
Phew...to spare you time reading...DONT DO IT! Go with the larger, more expensive companies because you get what you paid for. I'll summarize my experience. 1. They arrived LATE. And then got there and started complaining about "how much stuff there was" and that they were tired from the previous day move. 2. Their packing was horrible. They literally throw my stuff and stacked it unprofessionally on top of each other. 3. They didn't even pack all of the items they were supposed to in the contract. 4. They asked me to purchase them pizza for lunch. 5. They took an hour break they want me to pay for. 6. They broke some my items. And then blamed me for them being too heavy. 7. They overcharged me for USED boxes (they are used Amazon boxes from the owner). 8. They sent untrained, unprofessional guys. The first lead guy (Manny) mostly stood around training another guy, “seeing what he could do”. 9. I paid a portion cash, and then they charged my card the full amount, then they gave a partial refund. It’s a complete mess. I could bore you with the details of my horrible experience. The list continues but you get the point. They're just a small business trying to get going, but screwing over customer isn’t the way to do it. And train your employees. SMH. I take this one as my fault though. When you text the owner as your main form of communication (did have a formal docusign contract) I should have known it'd be a problem. They’ll be hearing from our attorney next week 🙃 Don't be like me! What can be improved...LOTS! Don't spend your money trying to figure it out though. Update (July 2025) - I contacted an attorney for a small claims lawsuit and disputed the charge with my bank and guess what…they investigated and I won! Scammers never prosper!