Wedgewood PharmacyReviews of wedgewoodpharmacy.com

3/17/26 UPDATE: I've started ordering Rx's from Chewy instead, and it's been like a breath of fresh air. Chewy is now offering a wide range of meds, including compounded ones and even tiny tablets. Wedgewood is in my rearview. PRIOR REVIEW: Same issues as other reviewers. Currently waiting for a Rx they say will take 15-16 days to ship. My cat will run out before then, so will have to get vet to fill (assuming they will, in spite of an Rx already having been ordered?) and then drive the considerable distance to pick it up. This after they gave a ridiculous reason for refusing to fill the existing refill and requiring a new Rx. Many other issues and admin errors with multiple Rx's, and customer service seems unknowledgeable and now always has to put me on an extensive hold and ask someone else. Makes me concerned that the issues could extend to medication errors as well. They used to have good customer service, but now it is consistently terrible. If the problems are as a result of acquiring another company, someone in management seriously messed up in planning and execution and expanded at the expense of their existing business/customers, as this is likely to seriously injure the business for years to come (assuming they survive).

A compounded prescription Wedgewood notified me of on 1/12/26 that is in process to fill will not be sent out until sometime in February, based on a conversation with management there yesterday. This is completely unacceptable; this is my cat's thyroid medication, she can't run out of it. The manager I spoke to said "we recently acquired alot of new business and we don't have the staff to fill all the orders. There's no way I can expedite this." Usually an order is filled within 5 to 7 days and they expect their customer to wait up to 6 weeks now? I told the manager that this is not a leisure item, this isn't a pair of shoes. It's prescription medication and without it, it's a serious problem. Wedgewood acquired new business at the expense of it's existing customer base. Disgusting way to run a compounding pharmacy.

If I could give it 0 stars I would, they are so slow my pet has been without her medication for almost 2 weeks now and it still says processing on my account this is the first time I've gotten a medication filled with them and I don't like this at all, my parrot needs hormone medication and I usually got it within 2 to 3 days from my vet and for some reason they've switched to this Pharmacy and it's the absolute pits, the worst place to get meds for your animals. Highly dont recommend..

They are completely incompetent. products on auto-ship do not ship. Promises on delivery dates are false. Staff will tell you anything to get you off the phone but all they do is lie to you. Disgraceful company.

I have one compounded medication with this pharmacy that is SUPPOSEDLY on auto-fill. The last 4 refills did not arrive - I ran out. It seems each month I have to call and tell Wedgewood I have 2 geriatric dogs on gabapentin, and I need it promptly every month, which would indicate work should begin on it every 3 weeks so that I have it on time. This month, once again, no prescription, no communication re the refill, zip, zero. This prescription is not cheap. I will be looking for a new pharmacy. Wedgewood is simply not reliable.

After several bad experiences with this pharmacy endangering my pets health I had to switch to another compounding pharmacy. Orders delayed for weeks and weeks. Promised shipping dates delayed multiple times and even cancelled just days before promised shipping date and after weeks of being delayed. When your pet requires medication you can only be so patient, and I have been extremely patient over and over again. Techs recommend giving 3 weeks for med to process and ship, but even that is not close to enough time. Packages have not only been extremely late but also lost. Paying for expidited doesn’t help. One day shipping items have taken several days to ship, and when you call there’s always an excuse “running behind” “call your vet and ask for something else” This place cannot be trusted especially if your loved animal requires certain compounded medication daily. They’ll fail you over and over. I am not one to write reviews but after giving them too many chances I have to let anyone who loves their animal and depends on medication on time for it to stay healthy- DO NOT use this pharmacy. They are lazy, they do not care, and they are full of excuses and broken promises. My vet will no longer use them, that says enough!

I’ve had a very similar experience with Wedgewood as many others have shared. My dog has a serious medical condition that requires medication to be given on a strict schedule. I communicated well in advance with both my veterinarian and Wedgewood Pharmacy to ensure the prescription would be refilled before running out. My veterinarian completed their part promptly. However, after I submitted the order through Wedgewood’s online system and selected expedited shipping, I was informed that they were backed up and that my dog’s medication would be delayed by nearly a month, with no options or solutions offered. This was extremely concerning given the medical necessity of the medication.

Worst. Company. Ever. I placed an order on December 9th and, weeks later, still had no meaningful update. There is no proactive communication whatsoever; the only way to get information is to call them directly. I ended up doing this while out of the country, which in itself is unreasonable for a paid prescription order. When I finally reached customer service, I was told the medication would ship via standard UPS, that a tracking number technically exists, but that they could not tell me when the package would actually ship. Their advice? “Just keep checking the tracking number until it updates.” That was the extent of the help offered. This medication was needed before I left the country. Instead, I’m now likely waiting until after Christmas, putting my animal’s care at risk. The most frustrating part: after paying $85 for the medication and shipping, the customer service representative told me my only option at this point was to contact my vet and pay to have it refilled somewhere else if I wanted it sooner. So to summarize: Terrible shipping timelines No transparency or status updates Unhelpful, dismissive customer service Zero accountability after taking payment This will be the last time I ever use Wedgewood Pharmacy. If you care about your pet and want reliability, communication, or basic competence, I strongly advise using literally any other pharmacy.