Wedgewood PharmacyReviews of wedgewoodpetrx.com

I received a text message from wedgewood pet pharmacy at 12:35 a. m. The text woke me up & I was beyond frustrated. What company in their right mind sends out text messages in the middle of the night ?!!! Then, when they did call & left a voicemail, the call back number they left had too many numbers & obviously didn’t work. Not impressed with this company.

I had a bad experience with Wedgewood and I would go through any other company at this point. They charge an extra $30 promising one day delivery but then when it comes 2+ plus days later, they say "well, it's actually one day plus however long it takes us to make the medication". I requested a refund of the $30 extra charge and they refused.

HUGE WARNING ABOUT Wedgewood Pharmacy First of all: Yes you read right: Wedgewood Pharmacy takes the risk of death. Story: A very important “under subscription” heart medication with a final order confirmation was not delivered. After 11 Days waiting time (my dog need 1 1/2 Pills each day) was the info: out of stock. Than I walked with my Dog the animal hospital and spend $345.02 for the heart problem again. Answer from a Wedgewood Pharmacy Employee over the phone: We can't say anything about that. Your problem. Several e-mails and chats remain unanswered My recommendation: Stay away from this dubious Pharmacy. You or your pet may die as a result. Maybe the press is interested in this case. I have all the documents

I am posting this review anywhere and everywhere I can find. We are VERY dissatisfied with this pharmacy!! We paid over $70 for unusable medication (unable to attach picture) plus we had to wait an unacceptably long time. Our cat has cancer and we were starting to wonder if she would still be alive by the time this pharmacy got off its ass. For her first dose of the "liquid", it was actually just a blob of brown paste. In hindsight, we're now concerned that she either got an overly concentrated dose or not enough since it was definitely not an oil suspension. Because of her not being correctly dosed either way, she stopped eating and we actually had a euthanasia appointment scheduled; however, our vet wanted to try adding Cerenia first - THANKFULLY. This pharmacy's negligence literally almost killed our cat. I would not use them again, nor do I recommend them for anyone who loves their pet.

Needed a liquid antibiotic for my dog. It wasn’t in stock anywhere locally. Vet had it ordered here. I paid an extra $30 for 1-day shipping. Order was placed in the evening so I waited until the next day in hopes I’d get a shipping update and have the medicine within 2 days of ordering. When I didn’t receive an email about shipping I called and was told it would take 17 DAYS before it shipped, but good news I paid for 1day shipping so once they have it it’ll only be a day more to get it! Frustrated with that and the need to get my dog on this antibiotic sooner than later for her well-being, I called my vet back asking for additional help to find this medication somewhere else or to get a different medication. They were able to switch to a different antibiotic. So the day after being told it would take 17 days for Wedgwood to fill this I had a medication locally in hand. At this point I called Wedgwood to cancel the order that was suppose to be more then 2 weeks out, to be told it’s shipped and cannot be cancelled. So now I’ll have double the antibiotics needed and I’m out $90 because Wedgwood has no idea what they are doing apparently and offered no solution for the contridiction in there information.

It's difficult to put into words that can be printed in a public forum on just how disappointed I am with Wedgewood Pharmacy. I would award them zero stars if possible. Thus far, we are still awaiting the medications for two cats - the medication is Metronidazole and we placed the first order, via our VCA veterinary clinic, Jan 18, 2024. At the time of that order only one of our cats was infected. It is presently, January 26 and that order has still not been fulfilled. Meanwhile, we discovered that on Jan 22/2024, our other cat was now infected with the same virus and a second order for Metronidazole was created. Still waiting for that order. In the meantime, our cats are suffering from diarrhea and we are suffering from that too. It's a challenge cleaning up after them and I truly feel bad for how they are suffering. Going via mvca.com or vetsource for status is also a complete waste of time as it seems like these sites are never updated correctly - wrong shipping information for example or responses such as "prescription is in fulfillment". Always the same status - "prescription is fulfillment. Forget about phoning Wedgewood - the line is always busy. Finally, out of frustration, I went through Wedgewood's chat assistance (January 24). The person I txt'ed with at Wedgewood was very sympathetic and seemingly helpful - she even got my order upgraded, for free from 2 day expedited shipping to overnight and, in addition, had my order prioritized to "urgent". Despite this encouraging development, here i am, as stated at the outset of this review, January 26 and no sign of medications. My commitment to Wedgewood and anyone reading this review, is that I will NEVER do business with this organization again.

Prices have doubled for Chlorambucil (a cancer drug for my pet) over the past year. Now, for this refill, they claim some of my pills will expire before the Use By date of May 18 2024 because they're working through old stockpiles of this med (1K+ pills left since their last compounding). I tried to get a discount on the pills since some would expire before we got through the bottle. They wouldn't do it. I tried to get freshly compounded pills. They wouldn't do it. Finally they deducted the shipping cost, but this is ridiculous. Why would you require people to pay in full and shipping pills that you KNOW will expire before they're all used?? You created this situation, Wedgewood. Not "new FDA rules" as you claim. They never sent an email about the updated rules either. Checked my spam folder. Sounds like poor business practices at best and illegal at worst.

Why do vets keep choosing this awful company?? They take so long to fill a prescription. so so long. I would not recommend this to anyone!