WeCellTradeWeCellTrade is a cell-phone recycling business that specializes in offering top dollar offers for used iPhones.
WeCellTrade (wecelltrade.com) has 50 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 3 reviews with 1 star · Clear filters
Miriam S.
Website appears to not be working. Tried on numerous computers and browsers to sell a product, and transaction could not go through due to an error message. When I tried to contact them via their support page, message could also not go through.
customer
quoted me one price and cut it in half when item was received despite being in perfect condition.
Response from WeCellTradeApr 24, 2023
The device was received with scratches on it so it was not in flawless condition, which is the condition the customer selected when the order was placed. Based on there being multiple scratches on the device, we had to downgrade the condition to fair, which caused our offer price to be lower than was originally quoted to the customer.
Chris
They would not honor the offer they quoted on their website. They said that due to the screen being broken they could not repair the item even though the examples they give for a "broken" item on their website lists "smashed screen" as the first example of what a broken item could be. This is false advertising at best, fraud at worst. Do not waste your time sending anything to them unless it is in pristine condition at which point you'd be better off selling on eBay. Update: In response to WCT's reply, I want to clarify that the apple watch worked fine, the only issue was the corner of the screen was cracked. If they couldn't get it to turn on, then it just wasn't charged because the device was 100% functional.
Response from WeCellTradeDec 27, 2022
WeCellTrade appreciates this issue being brought to our attention and we are very sorry for any confusion or inconvenience there may have been over the sale of the Apple watch. We agree that some of the information on our website was slightly misleading and so we have added wording to the condition area of our website that will indicate we must be able to power a device on and be able to fully test it in order to honor the initial offer that is made on a device. We also added wording to indicate that the final offer we make on a device could be changed based on the result of the testing process. Again, we apologize for the inconvenience and confusion caused by the information on our website.