WebMDReviews of webmd.com

CareMax overall service goes beyond bad to scary. This is what we experienced in the past 9 months. Office/call center not answering phones, when they do answer it takes over 30 minutes on the line on hold. Or there is no answer at all and if they do they hang up and this was also done to another doctor's office requesting information; after they placed various calls of no answer and sent multiple faxes. If you leave a callback number, we are still waiting on them. When you do get to talk to someone most of the time is taking days for the nurses to return calls or inquiries. In the rare instant the doctor's office gets the message is all wrong. And when it comes to request certain vital medication; the insurance company requested an authorization form to be filled out, which took weeks and a lot of miscommunications to the status of it and wrong information given to us by the CarMax. We had to take time off from work and make various trips to the office to try to find out what was going on and each time there was a different answer. Or it was being process by head office. When they finally sent the form it was the wrong one. We are still waiting, and my concern is the effect on my family member's health without it. On other authorizations taking weeks to send authorizations to specialist, with other doctor's office, this took from hours to days and definitely less than a week. Also, not letting patients have immediate access to their complete health records (as they no longer have the App), we were told request for records can take 15 days or more. To top it off, big turnover of personal including doctors, which is bad as they were pretty good. As mentioned, we find ourselves having to take time off from work and go to the office to get anything done. In Miami Traffic!!!! It has been a very frustrating and concerning process. It can raise anyone's blood pressure to dangerous levels as this is our health. I never write reviews, but I feel our experience needed to be shared.

Twice I was conversing with a WebMD, and then they stopped the conversation and jumped into a credit card page to pay to move forward. I think it’s absolutely horrific, and I will never use them again, and I’m spreading the word.

Without my permission, WebMD Care Directory published an inaccurate practice address, an address in the wrong city and an address where our practice has NEVER been located. On March 14, 2023 I requested the address be updated. I was told that I had to schedule an appointment to ensure that my address was changed to the correct address and to hear about their directory produce and reputation protection product. I replied that I was not interested in their products and, again, asked that they update the practice address be updated to the address I provided. This is our public address where our practice has been located since May of 2017 after being located at another address for over 25 years. Eventually, they updated the address to our previous address. A client arrived at our current address late and frustrated that they had gone to the address provided by WebMD and found that we were not located there. I sent another email to WebMD requesting the update in June of 2023 and several emails over the course of the next seven months requesting the change. There was no change other than to ask me to schedule an appointment to learn about their programs - including reputation. If this company sincerely cared about protecting a company's reputation they would not publish an inaccurate address for seven months when they had been notified of their inaccuracy knowing that they were jeopardizing their own reputation as a respected resource. On January 17, 2024 I received an email stating simply that the address would be changed by Friday. There was no apology for the frustration caused to our clients or for the time wasted. Shame on WebMD

I will never use WebMD again. How can I trust a company that either A. Has no understanding of the facts/benefits related to working from home. Or B. Is just straight up lying and forcing hard working employees into an unproductive, unsafe environment? Shameful. I will make it my mission to tell everyone I know how bad this company is.

Forcing workers to return to office despite the risks of COVID demonstrates that this is just another company that has placed profits over people. How could anyone trust them with their health?

Easily one of the most damaging companies for Americans outlook on medicine

piece of garbage site wont let you make reviews. Tried to make a review on the former healthcare practice I used to go to and all I ever got was "SORRY WE CANNOT SAVE YOUR REVIEW" and would not even let me sign up. Its a fake site full of shill bots. Dont take anything it has to say at face value.

The office staff at this practice is terrible. When trying to schedule a surgical procedure, we waited 3 days. The scheduler was "not at her desk". We were told there were 'phone system' problems that prevented us from leaving a message for the scheduler. What? Later, someone told us the scheduler was on vacation. That is unacceptable in a professional practice to fail 'covering' someone who is on vacation. After 5 phone calls, we were successful in getting the procedure booked. Post-op, the patient was in significant pain from a stent placed in his ureter. The patient called for a refill on the pain meds, due to significant discomfort. He called three times in one day. Was promised a call-back that never came. It is unacceptable to have to beg for attention, post-op due to significant discomfort from surgery. As his caregiver, the lack of responsiveness from those at this practice is shameful. We found the physician to be extremely knowledgable and professional -- but his office team is pathetic. I'm submitting this on behalf of the patient, as his caregiver.