WebinarNinjaReviews of webinarninja.com

Response from WebinarNinjaJan 10, 2025

Thank you for your review and for being an early user of WebinarNinja. To clarify: Your lifetime deal was a forever-free offer from the original independent company, which later ceased operations. When ProProfs acquired WebinarNinja, we acquired the product & technology but did not assume the prior company's financial obligations, including unlimited free accounts in perpetuity. We kept those accounts fully active at our expense for over a year post-acquisition and then offered all original lifetime users a heavily discounted grandfathered rate to continue using the full platform. This was the fairest and most sustainable approach for our thousands of current customers. We're happy to help you upgrade to the discounted plan—just email [email protected] and mention you're an early lifetime user. We appreciate your understanding and hope to keep serving you. Best regards, The ProProfs Webinar Team

Response from WebinarNinjaNov 21, 2024

Thank you for your review and for being an early user of WebinarNinja. To clarify: Your lifetime deal was a forever-free offer from the original independent company, which later ceased operations. When ProProfs acquired WebinarNinja, we acquired the product & technology but did not assume the prior company's financial obligations, including unlimited free accounts in perpetuity. We kept those accounts fully active at our expense for over a year post-acquisition and then offered all original lifetime users a heavily discounted grandfathered rate to continue using the full platform. This was the fairest and most sustainable approach for our thousands of current customers. We're happy to help you upgrade to the discounted plan—just email [email protected] and mention you're an early lifetime user. We appreciate your understanding and hope to keep serving you. Best regards, The ProProfs Webinar Team

Response from WebinarNinjaOct 8, 2024

Thank you for your review and for being an early user of WebinarNinja. To clarify: Your lifetime deal was a forever-free offer from the original independent company, which later ceased operations. When ProProfs acquired WebinarNinja, we acquired the product & technology but did not assume the prior company's financial obligations, including unlimited free accounts in perpetuity. We kept those accounts fully active at our expense for over a year post-acquisition and then offered all original lifetime users a heavily discounted grandfathered rate to continue using the full platform. This was the fairest and most sustainable approach for our thousands of current customers. We're happy to help you upgrade to the discounted plan—just email [email protected] and mention you're an early lifetime user. We appreciate your understanding and hope to keep serving you. Best regards, The ProProfs Webinar Team

Response from WebinarNinjaNov 25, 2025

Hi Louis, Thank you for sharing your experience. We can understand the troubles you faced, and we are sorry that you had to deal with this. WebinarNinja is now part of ProProfs under new ownership, and we have refreshed the interface, clarified pricing, and improved how the product is managed. The goal is a more precise flow from registration to joining, so people can enter the room without friction. – We solved join failures by adding a pre-join check that tests camera, mic, and connection, a fallback join path that works across common browsers, and clearer error messages with simple next steps. – If a link fails, guests can use a one-click magic link from email or a short join code. – The live room now adapts to weaker networks, and our status page gives real-time information if anything needs attention. If you would like to try the current join flow with a brief rehearsal, we will set up complimentary access and stay with you while you test. Please email [email protected], and we will assist you promptly. Warm regards, Barry Customer Success Team ProProfs

Response from WebinarNinjaAug 21, 2023

Hi Justin, This is the second trial you've had with us, you were issued a refund in 2019 when you signed up for a trial back then with a different email address. I'd would like to correct the other points you've raised: - We send a reminder to everyone on trial 2 days before the trial is up to let them know that their trial is ending. - We respond to every message that comes through to support. - We offer a service that has it's own costs to operate and hence we charge a subscription fee to that service - I don't see how that is "stealing." Again, there is no locked-in fee, and people can cancel at anytime, just like Netflix. - People can cancel right inside their account without even contacting support. The free trial works as expected and as advertised - full use of the plan for free for 14 days. I think you can appreciate from one small business to another, that calling a business a scam and saying that we are "stealing" can be very harmful, especially when the accusations are not truthful. I'm sorry that you were not able to find our app of use the second time around. Nicole Baldinu co-founder & COO WebinarNinja

Response from WebinarNinjaDec 27, 2021

Hi David! Just caught this and I am so sorry that you feel this way. Your review seems to be very much out of frustration and I'm really sorry that you've had an experience that led you to be so upset. We are not a scam, we have been in operation since 2014 with many a happy customer. We strive to offer a great product for our users so they can shine. As with any company, we have policies so that we can continue to serve our customers. We DO send subscription renewal reminders- I'm sorry if for any reason you did not get yours. We have a strong feature set that goes well beyond most similar products, but we may not have met your exacts needs. We hope you find the right solution and are able to run amazing webinars for your audience! Wishing you every success in your business David!

Response from WebinarNinjaOct 12, 2021

I'm sorry to read this but I don't feel this is an accurate reflection of our app. Not sure what is meant by a booking system - this is not how our app works. Hundreds of webinars are being conducted daily and replays being produced without a hitch. We are not supposed to be in Beta so there seems to be a misunderstanding here. I have tried to locate and reach out for more information from you and there is none. I would really like to help and make sure this experience is corrected but we would need you to respond and provide us with more information as requested so we can help. Nicole Baldinu co-founder WebinarNinja

Response from WebinarNinjaOct 12, 2021

Hi Cyril, Sorry to hear you had a less than stellar experience! Not what we want at all. We had a few hiccups post launch but happy to report we sorted those issues out fast and things have been pretty awesome! Webinars are running smoothly and recordings are being rendered seamlessly with our new technology- WebinarNinja's Rapid Replay Technology™ And our support ninja's response time is under 5 mins with a 98% satisfaction rating. Again, sorry for the troubles but we would love you to experience our long established and reliable webinar platform again. Have an amazing day. Nicole Baldinu co-founder WebinarNinja