WebEyeCareReviews of webeyecare.com

Order was fine shipping was extremely slow and after contacting customer service about the order after 10 days I got a really rude and very unprofessional email from an agent 3 days later.. so shipping extremely slow... customer service extremely bad.

delivery expectancy said Friday, then it said Saturday end of day... didn't end up coming until end of day Monday which was quite frustrating

The first time I ordered for webeyecare, I received my contacts in a timely manner; this recent experience has been less than desirable, hence the generous 3 star. I ordered my contacts on Jan 12. After about 10 days, I called to inquire about the lenses. I was told that my prescription had expired, but no one bothered to contact me. When I finally spoke to someone after multiple attempts calling the company, I was told that my brand was on back order. The website said "in stock." Since, Monday, Jan, 22nd, I have called webeyecare multiple times. I have repeatedly ask for a definitive answer with respect to when my lenses will arrive. I asked that given the inconvenience that webeyecare expedite the delivery of my lenses, and was told yes. The lenses was supposedly shipped, but when I attempt to use the tracking #, there is an error message that the item has not been labeled. At this juncture, I haven't received my contacts lessons. I was scheduled to have lasik surgery, and had to cancel, hence my predicament. It would be helpful if the customer service representatives honored their word. On multiple occasions, I was told that I would receive a call informing me about the status of my contact lenses, but no one followed up. I called today, and someone did return my call, but didn't bother to leave a message. My suggestion: order your lenses in advance in the event that they don't have your brand in stock. There are also a number of other online companies as well. Whether I use this company again is contingent on when my lenses arrive. Finally, why charge my credit card if the item was unavailable?

Simple click and buy. Thank you

I have been ordering with WebEyeCare for a few years now. I have always got air optix but the last doctor I saw recommended biofinity. I hated them so when it was time to order more I ordered Air Optix. No problem. Then I went to reorder and got an email saying my doctor didn't approve this brand, even though I just had them. Fine, I said just give me the Biofinity because I needed contacts and didn't want to go fight with the doctor about it. I know this was not WebEyeCare's fault. Well I got the wrong Rx for the right eye. So I had contacted them to see if they could send me the right Rx. They did however now I will be one short on the left eye. I just feel like they should have sent me 1 left eye too since that one will just be wasted since they are good for only 30 days. I will continue to use WebEyeCare because Their price is great and the customer service is usually decent but I feel like this could have been resolved better.

The prices are good. Ordered on Tuesday. I received an email Thursday saying that you could not contact my eye doctor and could not ship my order. So I called in and the person I spoke with said there was no problem - the the person who input the order didn't see prior verification - and it would ship that day (Friday). It shipped Monday - no priority for your mistake. 10-11 days from order to doorstep. lame.

Service and delivery time with this company is very good. The downside is it once you order and go to reorder the price that is shown in your account is far higher than you originally paid. A quick Google search for my contact lens brand will show webeyecare and a much lower price. If you click that it takes you back into your account and lowers the price. So, instead of just giving you a decent reorder price you have to act like a new customer again which I feel is fairly dishonest it worst or annoying best. This has been the case 3 times. Kind of a bait and gouge philosophy to business.

I ordered 4 boxes of lenses for mono vision correction. I don't remember that I ordered the wrong lenses for the close up vision, but I received 4 boxes of lenses for distance vision and none for close up vision. I didn't realize this until I used the first lenses from two of the boxes. When I called customer service they did not seem very sympathetic to my problem. They did tell me I could return the one unopened box for exchange which I plan to do. That leaves me with 5 unusable lenses.