WebEyeCare Reviews | Read Customer Reviews of webeyecare.com

WebEyeCareReviews of webeyecare.com

4.21,039 reviews
Vision & Hearing
10 Canal Street Suite 205, Bristol, Pennsylvania

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WebEyeCare

About WebEyeCare

Welcome to WebEyeCare, your source for the lowest prices on contact lenses. We constantly strive to exceed our customers expectations by delivering name brand contact lenses at the lowest possible prices. All contact lenses dispensed by WebEyeCare are the exact same lenses as prescribed by your doctor and are delivered to you in sealed containers direct from the manufacturer. At WebEyeCare, our primary focus is providing our customers with the dedicated personalized customer service combined with the lowest prices on the internet. WebEyeCare offers a wide variety of contacts including colored, toric and multifocal lenses that will surely fit your lifestyle!

WebEyeCare (webeyecare.com) has 1,039 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: webeyecare.com
Website: webeyecare.com
Category: Vision & Hearing
Location: Bristol, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 56% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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WebEyeCare reviews

Showing 154 reviews with 1 star · Clear filters

Tony W.
Mar 13, 2025
No Customer Service!
I have been trying for a week to place an order with Webeyecare. Their system will not take my order even after using several browsers. I sent them an email message containing their system generated error message. They could not explain the error and to told me to call them. I tried again using their PayPal option and the system went into a loop with no explanation as to why. Finally I called them and they indicated they would not honor the internet price on the phone. This company demonstrates no customer service ability at all. May they cease to exist and rest in peace!
Response from WebEyeCareMar 13, 2025
Thank you for your feedback. Our customer support team made multiple attempts to assist you, including asking you to reach out directly and provide more details, but unfortunately, we didn’t receive a clear description of the issue from you. We understand the frustration with the system, but without specific information or a response, it’s challenging to resolve the matter. We genuinely want to help, so if you're still experiencing issues, please don’t hesitate to reach out again, and we’ll do our best to assist you.
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Camille Henderson D.
Feb 24, 2025
They won't process my refund after eight weeks!
I returned my contacts 8 weeks ago. They confirmed my return. And still have not processed my refund. Their policy is to refund in 2-4 weeks. I've called and emailed numerous times and they just tell me they're "getting to it.". I've lost faith this will happen and now they've just stolen my money. UPDATE: After I filed a complaint with the Better Business Bureau I received my refund. That was a complete headache.
Response from WebEyeCareFeb 24, 2025
Thank you for your feedback. We completed your refund before your BBB complaint was filed, as you can see in the receipt we sent you. As previously mentioned, refunds typically take 1-3 business days to appear in your account. If you have any further questions or need additional assistance, please don't hesitate to reach out.
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Becky M.
Dec 14, 2024
DONT PAY FOR ONLINE EYE EXAM. RIPOFF
I ordered contacts and was told my prescription expired. Normally I go to the eye dr every year but my eye dr quit taking my insurance. Web eye care sends me an email saying for $19.99 they will perform an eye exam online. I am skeptical but I paid because I didn't want to wait until I find another eye dr. I take the test and they tell me that my eyes have changed and I need to see an eye dr. I paid to hear that? what a rip off. They already took the money out of my account for the contacts? Now I'm thinking why would you take the money before everything is complete?
Response from WebEyeCareDec 17, 2024
Thank you for sharing your feedback. We want to assure you that we would never ship your order without a valid prescription. If we don’t receive a valid RX, we always offer a full refund. We understand your concern, and we also want to clarify that the online eye exam is only $16.49, not $19.99. We apologize for any confusion and are happy to assist you in resolving any issues with your order or prescription. Please reach out to us, and we will make sure everything is sorted out to your satisfaction.
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Wilhelm
Nov 17, 2024
Fraudulent
Fraudulent. At the very end of the purchase process they slip in a "processing fee" of more than 50% of the purchase price, or over $200. This allows them to advertise a price that is not remotely reflective of what they will actually charge, and therefore appear to be lower than the competition.
Response from WebEyeCareNov 20, 2024
Hello. We understand the frustration - fees are everywhere online. On various search platforms, it's typical for sellers to have the product price listed separately from any handling or processing fees. We do try to be as up-front about ours as possible by listing the charges separately in the Cart. Whether we have a higher per-box price and no handling or a lower box price and processing, our total price is the best. Please let us know if you have any additional questions or concerns. Thank you!
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Frances R.
Aug 27, 2024
The sent me the wrong prescription…
The sent me the wrong prescription again for my contacts I paid for it to get here faster because I really need them all to get the wrong ones again. This happened to me before they had to send me different ones again because they had the wrong prescription once again. I need the right prescription, I love ordering from you guys. I just don't like the fact that they always send me the wrong prescription when I sent my prescription to you.
Response from WebEyeCareAug 28, 2024
Thank you for sharing your feedback. We apologize for the issues with your prescription lenses. We understand how important it is to receive the correct prescription. It appears there was a mistake, and Biofinity lenses were ordered instead of the Multifocal lenses you needed. We recognize how crucial it is to have the right product. Please be assured that we have made several attempts to resolve this by reaching out to you via email and phone. Additionally, we included trial lenses in your previous order to help ensure accuracy with your prescription. To correct this, we would be happy to exchange the incorrect lenses for the Multifocal lenses based on your prescription. You can contact us directly at [email protected] or respond to our previous communication. Thank you for your patience and continued support. We look forward to resolving this matter to your satisfaction.
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Ghst X.
Jul 12, 2024
CUSTOMER SERVICE DOES NOT EXIST !!
I would like to say it takes for ever but 10 days has passed , no contacts , no tracking number. Customer Service is non existent. I decided to buy here because they offered a 3 pack of what I need but I regret my decision should have stuck to my current provider and paid the difference. DO YOUR SELVES A FAVOR DO NOT BUY FROM HERE .
Response from WebEyeCareJul 18, 2024
Our apologies you did not receive information regarding your order in a timely manner. We did have an issue with tracking numbers not uploading into our system correctly for 3 pack orders. You should have received your order although you did not receive an email with the tracking information. If you require additional assistance, please reach out to our customer service team at [email protected] or (888) 536-7480.
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A K.
Jun 18, 2024
Doesn't Honor Advertised Prices/Contacts Are Not Made In The US
I have been ordering here for about a year. I placed an order for contacts at their special advertised price and I was sent an email telling me that I could no longer buy them at the price advertised and that my order was cancelled and refunded. No where on their website or anywhere does it state that I could not buy at the advertised price. The reason they are so cheap is because they get their contacts in India and other foreign places.
Response from WebEyeCareJun 18, 2024
Hello. We do apologize for your less-than-ideal experience so far. It does appear that your account placed a promotional-priced order back in April which would make placing another promotional-priced order at this time against our terms and conditions. As we are an authorized retailer of all brands on our site and source directly from authorized distributors and lens manufacturers, we are unable to honor third-party promotions at a higher interval.
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Domi
May 15, 2024
You will never purchase the lenses for the advertised price here!
When you google webeyecare, it says $49.95 per 24pack of lenses. When you click on it and go to their website and try to place an order for 2 boxes (1 for each eye), the total comes to $251.90 - what a rip off!!! If you try to place a separate orders for 1 box at the time, they flag you and cancel all of your orders! You will never purchase the lenses for the advertised price here. Don't waste your time here go elsewhere!
Response from WebEyeCareMay 16, 2024
Hello. Unfortunately placing multiple single box orders at a limited time sale price is a violation of our terms of service. WebEyeCare reserves the right to cancel any order with promotional pricing that was obtained through a third party without the correct total being calculated at checkout due to incorrect order placement. If you require additional assistance, please reach out to our customer service team at [email protected] or (888) 536-7480.
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