WebEyeCareReviews of webeyecare.com

I was very disappointed that it took a month for my sons contacts to come in. I understand that they are a special order because of the RX and they are manufactured over seas. I just wish I would known this prior to checking out.

The price for these are 40$ cheaper than other retailers . Saved me a lot of money . However the shipping is very slow . It took almost a month to get the contacts i had ordered . I was not informed that there was a back order . I had to wear my last 2 week disposables for a month because they took so long to ship out new ones i had ordered . So if you order make sure you order a month ahead !

**editing after (finally) receiving my order. While I am happy that my order was EE-filled after the initial order never arrived, the customer service left much to be desired. I have been a long time customer of web eye care, and normally have no issues at all. And price is great. I will likely continue ordering from them, but hope I don’t have to call customer service again.** I ordered on December 7th and still have not received my order. When I called customer service, I received the following response: “Ma’am, it’s coming. I can’t do anything about delayed mail”. There have been no updates to my order since December 19. At this point, based on the order delays and terrible customer service I would reconsider buying from web eye care again.

I didn’t receive the correct left lenses that I ordered. Sent me two right boxes. I sent an email regarding this and still have not heard back. It was even a new script

Not delivered and no response from them. Update, after the review they expedited the order to me... good response.

Placed an order for glasses in December. Nothing until now (Jan). No emails/texts after initial order confirmation.( EDIT: email sent on 12/16 requesting additional info. Was buried under other clients' emails.) I called the helpline and was told I needed a PD. I asked what that was and she said to google it. CSR then rambled on about discount packages for crap I didn't even ask about. Cancelled order. Avoid these halfwits. (EDIT: contacted by webeyecare regarding this. Apparently CSR was trying to "explain" what a PD was and I was too dense to understand....doubtful. If this were the case I'd never would have bothered to write this review). Order #2014254. Btw. Refund has NOT yet posted to my account. Order cancelled 1/9. It's been more than the stated "...3 business days for it to post to your account." (EDIT: refund posted yesterday. Beyond the stated time allotment).

it took a few times to get right. So the shipping back-and-forth ended up costing me $15 This is true on the first attempt but not the second I specifically told you what I needed on your form and you sent back the same exact contacts Without reaching out to verify

Pricing was the best out there. I had a couple hiccups with communication but was able to get it relatively easily & my order was filled & shipped within a reasonable amount of time. The processing fee for each box of contacts is slightly higher than what I feels is acceptable but overall the costs are better than others.