WebEyeCareReviews of webeyecare.com

Only good if nothing goes wrong. Uploaded script, placed order and received fairly fast. Unfortunately, they messed up on the prescription. Extra unfortunate was that I opened a box and did not notice their mistake until I had the contacts in my eyes and noticed that my right eye was blurry?! Contacted customer service and was told ‘yes, we see the prescription and sorry for the mistake’ told to fill out an exchange form and expect a second email with a return label, because only a manager can send the shipping labels. Was informed that there was no way to exchange the opened box, so right eye will be short 1 box. Sigh. Waited… and waited… still no label email. Called customer service again and was told ‘looks like your request is pretty high up in queue so should be soon’ could not even get a guesstimate time. Until finally received a new email from webeyecare only to be provided with the exchange form again!!! Called them up again and asked what’s going on. Again ‘sorry, sorry, sorry’ finally received return shipping label. Made time during lunch break at work to pack and ship the 3 boxes allowed for exchange back to them. According to tracking was delivered the next day around 10am. So was expecting to get the corrected contacts back soon and can finally put up my glasses and switch back to contacts. Again waited… and waited… reached out to customer service again told they cannot see anything and only a manager can handle exchanges, to expect an email with updates. Waiting again. Called back to ask for an expected delivery time so can prepare, especially since there has been a lot of package thieves. Was told ‘they are really backed up with exchanges, so cannot give you an expected time. Expect an email though’ Backed up?!?!?! How many orders did they messed up on? Decided to go back and look up the reviews before ordering from them and noticed that they were all 5 stars and no complaints or any dissatisfied customers, to the point of being unrealistic. Should’ve known better. Just hoping someone gets to my exchange sooner rather then later at this point. Also need to figure out the now short amount of contacts needed for my right eye. 😔 so end of the day as long as they don’t mess up they are not bad but that’s the risk you take hoping they don’t mess up. Update, Finally got tired of hearing ‘you will receive an email, just wait for the email’ and decided to ask for a manager. (Webeyecare your manager Mark just retained a customer for you) Was on the verge of completely giving up and just taking this as a life experience that if it’s too good to be true it’s probably not. Mark was extremely helpful and understanding. He even helped with my dilemma of the box of contacts I could not return because I opened it, by adding in an extra box. Will definitely use webeyecare again if they have such helpful and empathetic managers. Besides they do have the best prices 😬 Thank you again Mark.

Reordering is very easy. Trying to use my reward points is always a problem. Contacts mostly arrive on time.

We received notification that our order shipped. When we received it we only got part of our order and they still can't tell me when I'll receive the rest of my order. Pretty frustrating that we can't use the contacts we ordered because we only received them for 1 eye. Which we would have been told they were shipping separate, cause I wouldn't have ordered.

This order was for my old contact prescription. I had already ordered my new contacts and then was charged for another box of the old ones. Fix was to send back, but I am still waiting for the refund.

Everything was fine up till I tried to use my points, I have more than enough to apply $10 off my purchase, but system wouldn’t let me. So I opt for just $5 off.

The online ordering process was very easy. I liked that I only had to upload my prescription. What disappointed was the execution on your end. After about 5 days of waiting for the lenses to be shipped, I had to email to ask what was the hold up at your end since you had already charged my credit card and no one had contacted me for further information. To your credit you shipped them out that day, a week after I placed the order.

Two orders placed on 8/25/21 to be shipped to separate addresses. Both were reorders and I confirmed through online chat that the prescriptions were on file and valid. For one order, I paid shipping to have it delivered in 3-7 days. It wasn't. In fact, on 9/1, I learned it was in a city more than 300 miles off the direct path to my address and it was also delayed because they sent a fax to the doctor's office to verify the prescription, which was unnecessary since I had already verified the prescription was on file. When I called about it, they offered to refund my shipping costs. For the other order, I called 6 days after the order was placed because I had not received any notifications that it was on its way to be delivered. The representative said that there was a problem with stock availability, which he said was noted on their website, but it wasn't stated on the reorder page, which is what I worked off of. The first order was delivered on 9/4. The other on 9/8.

I've always had great experience with webeyecare however this recent order I was frustrated with the lack of upfront communication on when I would receive the product. After contacting customer service, and messaging the customer service manager they did everything they could to expedite the order and it arrived sooner than the initial delay date. I appreciate how they addressed the issue and worked hard to make it right.