WebEyeCareReviews of webeyecare.com

Ordered in November, didn’t receive any info that order “had an issue” until I was wondering why I couldn’t see, and checked back.

They USED to be fast and reliable! I made the mistake of signing up for auto reorder and have been getting the run around for two weeks. I cannot get an answer from anyone there, if and when they do answer, as to why my order has not shipped, very frustrating!!! I cannot recommend this company anymore.

Still in the process of trying to buy contacts. I paid for the expedited shipping implying some sense of urgency. However, order status has been stagnant at a "Failed Fax" status for the past 3 days despite it being attached as part of the original order. I've tried using their online chat for the past few days; it doesn't work. I've tried leaving a message on their site; no response. I've tried e-mail them directly a new picture of my prescription; no response. I've tried calling them multiple times; it puts me on hold for 30 seconds before forcing me to leave a voicemail. I'm absolutely astonished how pathetic this customer support is for what I'm assuming is a reputable website. I don't understand how there's an alleged issue with an expedited order and I get no communication by the company that something needs to be rectified. Instead I'm forced to inundate their customer support to get some indication on what I need to do to get my contacts?! Update: Finally got through customer support and was informed I didn't select the exact variant of lenses I was prescribed, so suppose I'll assume some of the fault for not knowing that was a thing so I'll add a star. However, I'll never be using this site again based off that experience. Why should I pay extra money for expedited shipping to have some clerical issue stagnantly idled with this company? I'll finalize if this was just communicated immediately I'd have just lost and a day and been fine. Instead, I had to waste way too much of my own time to find out what the problem was.

I placed an order for contact lenses with WebEyeCare because they seemed to have the lowest prices, but unfortunately their operation is so poorly run that I don't think I'll order from them again. My initial order didn't ship until 5 days after I placed it, and arrived 12 days after the order was placed. When I opened the box I saw that it was not my order. The quantity, type and prescription were all different than what I had ordered. I informed WebEyeCare immediately, and 2 days later they responded with an RMA code. They refused to ship my correct order until I returned the incorrect order, though it was their error. I sent the incorrect order back and informed them that it was on the way. They didn't respond, but a week later they shipped out the replacement order, and I finally received it today--a full month after the initial order. I can forgive the initial mistake, but the bad experiences added up. Each interaction with them took days to turn around, and they didn't seem to think it was a problem to delay my order until I corrected their mistake by sending back the incorrect merchandise. I don't recommend ordering from WebEyeCare if you need your lenses any time soon.

I traded in 2000 points and the $10 was never taken off my total. Sent a message when I was placing my order that there wasn’t a place to put the code in but never got a response

I placed an order on Nov 21 and when I track it, says ready to ship. All these reviews say fast shipping but I'm not sure where mine are. :( So I emailed the company Dec 5 and was told that the issue was that the provider didnt verify prescription. when I looked order up it stated it was ready to ship (which according to the site meant the prescription was verified and ready to ship). I had even uploaded the prescription. On Dec 5 I was told my preacriotion would be sent out that day by Ryan and upgraded shipping. I received am email today stating it was just sent out and should be here Thursday. I am very frustrated to say the least. sigh...... update: So its Thursday now and surprise no delivery. Dec 12th and still no contacts.

I am not impressed with this company. Put in an order with copy of prescription. Received wrong lens strength for one eye. I called main customer service phone number. The answering machine said they were very busy. Called several times and got same message. Left a message. Three days later and have not heard back. I just e-mailed them. Will see how they handle things "IF" I get an answer.

Honestly I will never order from them again. Extremely slow shipping. It has been two weeks since I placed my order and I have still not received anything. They also were very slow in contacting my doctors office even though I had already provided a valid prescription. I am not pleased with this company. Edit on 11Dec2018: I did receive my order today. But not surprisingly, it was not the items I had ordered. I will be calling your customer service team to hopefully correct it.