WebEyeCareReviews of webeyecare.com

My recent order was flagged and cancelled. I initially placed a small order for one box (left eye) to make sure the product and service were legitimate. After receiving it, I placed a second order for one box for the other eye. I received an email stating my account “has been flagged as having multiple products or orders placed in succession for promotional priced products” (how would I know this?) and that my “recent orders have been cancelled.” Very, very poor customer service. There are many online contact lens providers, so I will be taking my business elsewhere.

I had a very disappointing experience ordering contact lenses from this company. I initially chose them because their prices appeared to be the most affordable, but after unexpected additional charges, that was no longer the case. I provided my prescription, only to be told it had expired. I was then advised to complete an online eye test, which I paid for. After following up on my order, I was told again that I needed to take the online test but this time the contact lense online test, resulting in a second charge of $16.49. To make matters worse, I was later informed that my original prescription did not specify contact lenses, meaning my order could not be processed at all. After waiting an entire month with no resolution, I ultimately had to cancel my order. The whole process was frustrating, time-consuming, and poorly communicated.

Contacts still have not been received

They sent the wrong prescription without checking with my doctor. Now, I have to pay to ship it back. I won’t be ordering here again!

Placed an order a week ago. emailed to find out when it's shipping. no response. called & after 10 minutes they say it'll ship 1 month to the day I ordered. there is nothing on the website indicating, such. i was also told that it would have showed when I added the items to my cart that it was going to take such a lengthy amount of time &/or the items stock status. neither pieces of information popped up upon order. i asked for my item to be canceled as I will be going elsewhere. *I probably used my other email then when I emailed you. Amazing 1800 contacts was able to use my insurance & got me a credit of $105 plus their 20% on top of the insurance.

I received a wrong order. Opened the box and it had different contacts in it and not what I ordered. I would not mind trying a different brand if the box contained the pack that I paid for and correct measurements. However, not only got the wrong brand, but also a 6 pack instead of a 12 pack and with incorrect measurements:( I was told that their team will reach out to me, but so far no one’s been helpful in any way. What disappoints me the most is that I paid an additional $14 for expedited shipping.

Not very impressed. Paid the “extra fee” for them to process my insurance. They did not. Charged me full price, kept the fee, now I gotta submit to my insurance to get reimbursed. Awful and borderline criminal/scam! UPDATE!! Company delayed for almost a month before attempting to charge my insurance. Company Rep said they "were busy". Of course, the new year and my Vision Plan changed so of course they could not submit the claim. Sounds fishy. So now I've gotta do it. WILL NOT DEAL WITH AGAIN. If you DON'T have insurance, give it a try. Otherwise, not recommended.

Never received lens but ups claims delivered on web site. Last time this happened with my order. Ups has issues with service. Called customer service to file claim. Probably will stop using this company because of shipper. Finally received order after contacting my credit card company to dispute charges.