WebEyeCareReviews of webeyecare.com

I ordered contacts on the 10th of November a week later I get the wrong ones, I was told as soon as I scan the package with the wrong contacts webeyecare will see movement and send out the rights ones. well no contacts three weeks later. I call webeyecare they tell me they received the wrong ones and will ship out the correct ones priority. Still no contacts. Now its almost one month later and now I have no contacts and they still have not sent out the correct ones. I will now be out of town without contacts. I guess now I will order all my contacts elsewhere and start two months in advance. NEVER AGAIN.

Terrible, 2 weeks and received nothing

I uploaded my prescription to the site at the time I placed my order. I then received an e-mail days later stating that my eye doctor didn't respond with my prescription asking if I could e-mail it. I did that and waited longer. Finally I had to inquire what's taking so long. I was told they still couldn't reach my eye doctor and they couldn't send me the contacts I ordered...only the ones my eye doctor named on the prescription which I don't like. I've never had a problem with any other online retailer reaching my doctor or being able to sell me the contacts I prefer. What's the difference? As long as the prescription is correct the contacts are my choice. Now I've wasted time dealing with WebEyeCare when I could have had my contacts by now with someone else. Nice job at losing a customer.

Very frustrating experience with poor customer service. If you want a smooth and easy ordering experience and need contacts on time, look elsewhere. I placed an order with them because it states on the website they ship withing 24 hrs. I uploaded the prescription and received the order confirmation number Called them after I did not receive any order confirmation email after 3 days, Webeyecare stated that they were not able to verify my address, but my order went through just fine with an order confirmation number. They have my phone number and yet could not call me? I was told I should receive a shipping/tracking email Thursday and my contact on following Monday. Thursday came, no email, checked in the spam folder. Called customer service again, this time the rep Sean told me that I should receive the email Next Tuesday and my contact in 5 - 10 days business days from now. He claimed that the delay was because they had to call the doctor's because I did not upload the prescription initially, then later they could not verify my address. He was unapologetic and tried to talk over me when I was trying to tell him I uploaded the prescription. How about taking responsibility for messing up order instead of trying to blaming the customer?? They have lost me as a customer. Too much wasted time and frustrations.

Lousy customer service. Don't reply to emails, send discount vouchers that don't work. Also shipping is very slow. I will change supplier.

I never received my contacts even though it said they were delivered. I don't know who to contact but I have been driving without any seeing aids and it is very frustrating

Ordered from them for the first time, they sent the wrong prescription and now after over two weeks of emailing, and calling I have yet to have this problem resolved. Not one step has been taken to help me except I speak to someone on the phone and they said they will send me a return label (but don't). They won't send my correct lenses until they receive the returned ones, but they haven't sent a label. When I email them they say they don't know what order I'm talking about (even though I include the name and order number) I wanted to start buying from them regularly, but I will never buy again and tell people to not buy from them. Are they a fake company?

I would have given this company 0 stars, if possible. I ordered lenses for my son and paid for faster delivery--3-7 business days. I ordered on Saturday and had not received shipping information by Tuesday, so I called. I was told that they had shipped, but that it takes 24-48 hours to receive shipping info. Ok. Weird, but ok. Waiting, waiting, waiting. Finally, on the day the lenses were due to arrive, I called again. Still no shipping info. Was told they had shipped. Again. When I mentioned I had not received shipping info, I was put on hold so they could check. After a few minutes, I was asked if they could call me back. Waiting, waiting, waiting. At 4:45 I called back. AGAIN. was told lenses were actually backordered! I was furious! I never received a call or email telling me. My son is a college student who is a photo Journalism major. He needs contacts to shoot properly. Needless to say, I immediately cancelled the order. I asked for a refund and was told that they would have to check and make sure the lenses had not shipped.....what? I thought they were backordered! They said, you guessed it, they'd get back to me. Waited all day and guess what....no one got back to me! I just called AGAIN and was told the order was indeed cancelled. DO NOT use this company. After the first call or two, I got the feeling it is some guy running it out of his garage. I guess it's not---if that were the case. He would have known they weren't in stock and had not shipped! Worst follow through and customer service ever. Don't bother saving a few bucks. The aggravation is not worth it.