WebEyeCareReviews of webeyecare.com

Response from WebEyeCareMay 6, 2019

Elena, I am deeply sorry to hear that your experience was less than ideal, as we pride ourselves on excellent customer service. We are eager to remedy this. I have reviewed the order and requested individual replacement lenses in the negative prescription be sent out ASAP so you are not without lenses. You will also be receiving return instructions with a prepaid label to return the incorrect order. Once UPS shows the label is on its way to us we will ship reship the order in the Negative powers that it should have been. Again, I am sorry for the inconvenience and hope to rectify this for you quickly!

Response from WebEyeCareFeb 27, 2019

Thank you for reviewing your purchase with WebEyeCare. Our processing fee is outlined in our terms and conditions page which is readily available for review prior to initiating any purchase. We apologize if you did not review this information until after you initiated an order but that was your choice. Please let us know if you have any additional questions. Thank you!

Response from WebEyeCareFeb 14, 2019

Thank you for reviewing your purchase with WebEyeCare- again. You order the correct brand yes, but the wrong version. Acuvue Oasys is made in the following formats - Spherical, Astigmatism, and Multifocal. You placed your order for the Spherical Acuvue Oasys lenses. Your prescription is for the Acuvue Oasys for Astigmatism. If you are still confused as to what you did wrong or why the Spherical Acuvue Oasys lenses would not work for you we recommend speaking with your eye care provider. Thank you!

Response from WebEyeCareFeb 13, 2019

Thank you for reviewing your purchase with WebEyeCare. We are very sorry to hear you did not have a positive experience with our customer service. Can you please provide us with your order number so we can look into it? Thank you!

Response from WebEyeCareJan 28, 2019

Thank you for reviewing your purchase with WebEyeCare. As with any mass produced product there is always a chance of a bad batch. It is because of this we advise the following in our terms and conditions: "We guarantee that all of our lenses are factory sealed. If you have a problem with any lens purchased from us, please remove the lens immediately. We warranty all lenses for 90 days after purchase. If you suspect that your lenses are defective, please contact us immediately to arrange to return the lenses to us to see if they are defective. In order to determine if lenses are defective we require at least 5 lenses returned from a 6 pack, 25 lenses to be returned from a 30 pack, or 85 lenses to be returned from a 90 pack. If your lenses are determined to be defective by the manufacturer, we will issue a store credit in full." We obtain all of our product directly from the manufacturer and as you have stated yourself this is the first issue you have had in 12 orders from WebEyeCare. We have checked our email records and phone records but show this review is the only action you have taken to contact us about the issue you are experiencing. Please call us at 888-536-7480 or email our head of office at [email protected] so we can find the best way to resolve the issue you are experiencing. We look forward to hearing back from you.

Response from WebEyeCareJan 16, 2019

Thank you for reviewing your purchase with WebEyeCare. We do apologize for any inconvenience you've experienced with your purchase. You are advised in our terms and conditions of the restocking fees assessed on returns. We have reviewed the timeline of the order, as you choose to upload your prescription at the time of purchase on 1/1/19 9pm, the order completed verification by 9:30am on 1/2/19 and was moved to our shipping department. We do see that you emailed us at 9am on the 1/2/19 with your cancelation request however due to the increased volume from the holidays your email was not processed until 1/4/19. Based on this we will make a one time exception and waive the restocking fee on the return of unopened, undamaged and unwritten on boxes. In the future please utilize the on site chat or call us to request a cancelation to ensure the request is processed prior to the order shipping. Please let us know if you have any additional questions. Thank you!

Response from WebEyeCareJan 16, 2019

Thank you for reviewing your purchase with WebEyeCare. Please advise what product you encountered this with. Thank you!

Response from WebEyeCareOct 11, 2018

Thank you for reviewing your purchase with WebEyeCare. We have reviewed your order 1214932. You contacted us by phone on October 10th and indicated that your Left Eye lenses were believed to be defective. Before we could proceed with the questions needed to resolve the issue you disconnected the call and have not called or emailed us back to proceed with the process of establishing a defective return. We obtain all of our contact lenses directly from the manufacturer and our defective return policy is outlined in our terms and conditions. If you would like to discuss the options for the lenses you believe to be defective further please call us at 888-536-7480 or email [email protected]. Please let us know if you have any additional questions. Thank you!