WebEyeCareReviews of webeyecare.com

Response from WebEyeCareJan 7, 2020

Thank you for contacting WebEyeCare. Our system shows your order was placed with Next Business Day Air on December 29th when our office was closed. You are advised in our terms and conditions https://www.webeyecare.com/terms.asp. "Orders placed after business hours will be processed the following business day. Business hours are defined as Monday thru Friday, 9 AM - 8PM eastern time. " As contact lenses are a medical device the order cannot be shipped until verified with a valid prescription or with the prescribing doctor's office. As you did not provide proof of your contact lens prescription with the purchase it had to be verified with your doctor's office. The verification process generally takes 1-2 business days. However as your order was placed just before the New Years Holiday the verification process did take longer. Once it was verified it was shipped with your selected method of Next Business Day Air. Thank you!

Response from WebEyeCareDec 24, 2019

Thank you for contacting WebEyeCare. We apologize for the delay but your brand and prescription are not common and are experiencing delays receiving from the manufacturer. You are advised in our terms and conditions that you will be charged for your order at the time you place the order. If you wish to purchase them elsewhere we can certainly cancel and refund the purchase for you. Thank you!

Response from WebEyeCareDec 23, 2019

Thank you for reviewing your purchase with WebEyeCare. We apologize for the confusion here is a break down for you. You returned two boxes from an October order for which you only paid $81.50. You also returned 1 box from your June order which you paid $21.11 for that box. We are unclear where the value of $129 is coming from when the combine valid of product returned is only $103.61. Your order was verified as correct via fax with your doctor's office prior to shipping. If you order was wrong it was at the fault of your doctor's office not WebEyeCare and thus the return was subject to the restocking fees outlined in our terms and conditions. Yes, you were refunded $55.16 of your $81.50 October order because again it was subject to restocking fees. Your June order was not eligible for a refund as it was more than 60 days old. You are also advised of that limitation in our terms and conditions and the RMA email. Please let us know if you have any additional questions. Thank you!

Response from WebEyeCareDec 11, 2019

Thank you for reviewing your purchase with WebEyeCare. We apologize for confusion. If the order was for Contact Lenses that would be accurate. However, as your order is for Prescription EyeGlasses the status means the order is with our Lab for the production of your lenses. We apologize if you were not aware that the production of prescription eye-wear takes longer than contact lenses to be shipped. Thank you!

Response from WebEyeCareDec 6, 2019

Thank you for reviewing your purchase with WebEyeCare. We are happy to look into this for you. Please provide your valid order number as 200753 is not a valid order number. Thank you!

Response from WebEyeCareNov 15, 2019

Thank you for contacting WebEyeCare. You are advised of the restocking fee both in our terms and conditions as well as the return email. You are also advised that had you opted to do an exchanged instead of a return there would not have been a restocking fee. We apologize that you were unhappy with your choice to purchase Dailies Total 1 instead of your prescribed brand of Dailies AquaComfort Plus. Your order was verified with your doctor's office in accordance with the Fairness to Contact Lens Consumer Act for your requested brand of Dailies Total 1 prior to shipping. Please let us know if you have any additional questions.

Response from WebEyeCareNov 5, 2019

Thank you for reviewing your purchase with WebEyeCare. We apologize for any inconvenience you have experienced. We are looking into why the tracking has no yet updated. We've also applied a $10 coupon to the order for the inconvenience. Please let us know if you have any additional questions. Thank you!