WebEyeCareReviews of webeyecare.com

Worst customer service I have ever experienced. They lost our order and never followed up. I work in the service industry and am more patient than most but this has gotten out of hand. When I would call the customer service line, they kept telling me it was being looked into and would call me back within the hour. Two days later and 4 phone calls, no one can assist or provide me any information and still no order. They of course have my money and can’t seem to get them to respond. Absolutely ridiculous. Buyer Beware. They aren’t open 24/7 either. A vendor answers the phone and can only take messages and the chat feature in disabled.

I got the wrong prescription on the online prescription and they informed me they could not fix that. They said the online test I took was just a re-order of my old prescription, yet the new prescription was so off from the previous prescription that it blinded me in one eye. I had to remove the contact to see again.

Scam company. I emailed to cancel my order several days in advance prior to shipping. They proceeded to ship without verifying my prescription. The Dr’s office confirmed they did NOT verify. Once it’s received there is a whopping 25% restocking fee. Customer service is terrible and refuses to make it right. Just avoid the hassle!

It isn't until you're about to out that you that you will see the outrageous processing fees. Upon reading the terms and conditions, the consumer will realize you can be charged up to 75% of the subtotal as a processing fee (it's the last line of the paragraph titled TERMS AND CONDITIONS FOR CONTACT LENS AND GLASSES PURCHASES). Don't be fooled by the sale and advertised prices.

BEWARE OF RETURN POLICY!!! Other online options work with you to exchange lenses if your prescription changes, but this company REFUSES to work with you to exchange them and you will be stuck with worthless contacts if your vision changes. I had several unopened and unexpired boxes ( by several years), but their stringent policy is the worst in the business. Buy elsewhere!!!

So far one of my contacts is bent. I can’t put that in me eye because it will scratch my eye.

I ordered contact lenses. Send me wrong brand name wrong AXIS and DIA of both eyes!. And they weren't responsible for return shipping. Customer services were so bad. Do not buy with them. I go with another company, opticontacts, no wrong contact lenses anymore.

Coupon code did not work I received from text message for $20 off. Price per box was about $70. I found a shopping link for about $45 per box. Obviously a great deal however when I added them to my cart there was a processing fee for over $50. The higher priced boxes did not have this fee for the very same contacts. Very deceptive business practices and I did not order from them. Don’t waste your time like I did, order elsewhere.