Daniele B.
My experience with WebDruids was bad, the support is not customer focus oriented
My experience with WebDruids was disappointing on several levels. From the beginning, client management felt weak, with slow and unclear communication. Despite providing clear guidelines for how the project should be executed, these were not properly followed. One of the main issues was the complete lack of support. Instead of working to resolve problems or adapt the work to meet the requirements, they chose to stop the project and offer a refund. This approach shows a lack of commitment and no real willingness to collaborate or find solutions. Overall, I expected a more reliable and solution-oriented partner, not one that abandons a project at the first difficulty. I would not recommend WebDruids to anyone looking for a serious, consistent, and client-focused service
Response from WebDruidsApr 21, 2026
Thank you for sharing your feedback, Daniele. We'd like to provide full context for anyone reading this!!! We worked with Daniele across three separate orders over several months. Every batch was delivered in full with all placements live. Throughout the collaboration, we accommodated dozens of change requests => editing existing work, adjusting formats, and spending hours explaining our process across multiple conversations. Here's what actually happened on the final order: Daniele told us the delivered work was wrong and wanted changes. We offered to edit the existing placements. He said no, don't edit them but create entirely new ones instead. We said okay, if we create new ones we'll remove the old ones. He then said actually don't remove them either, they're fine but still wanted a full new batch on top for free. So to summarize: the existing work was simultaneously "not ok" but also "good enough to keep" and on top of that, he wanted an entirely new campaign delivered at no cost. When we explained that this isn't how it works, he demanded a refund. We processed the full refund within minutes. Not hours, not days but minutes. And we still continued delivering his remaining active order as promised. His response to receiving an immediate refund plus continued delivery of remaining work was to call us "rude," "crazy," and "without common sense," call our phone repeatedly, and then leave this review. We are a serious agency working with 130+ brands and agencies worldwide. We handle hundreds of orders every month and maintain long-term relationships with the vast majority of our clients. Sometimes a client's expectations simply don't match the service and when that happens, the professional thing to do is part ways respectfully. That's exactly what we did. We wish Daniele all the best and we stand behind our work.