Jesse
Horrendous experience with these "web builders"
I was able to get a fully customized e-commerce website built by WebBuilders llc. The site did end up very attractive and easy to use. HOWEVER, the contract lies, manipulation and the level of unprofessionalism is off the charts! The initial "quote" specifically stated they would build a fully customized website for XX dollar amount with a 2 week deliverable. Once the payment was made, the troubles started. They immediately started charging for all sorts of other things that should have been included, based on that original quote. $1800 worth!! They then sign you up to this progress portal and no one ever checks it. I was prompt with pictures and specifically laid out details of how the site should work and appear. Days would go by with no activity until I would have to text the initial sales person that and threaten a credit card charge back before action would be taken. The project was given to "Daniel". Let me tell you, there are 5 or 6 "Daniels" that all have various degrees of unintelligible english. And Daniel 3 won't know what Daniel 5 did the day before! Every other day I would have to completely explain what I was wanting the site to do because of all the "Daniels" that would work on the site. Highly frustrating! My checkout cart was very specific and had non standard aspects to it that were highly volatile to any changes. Several times I had to force them to redo the whole checkout process because someone would go in and change a setting that would totally ruin the checkout process. In all it took 4 months to have the website completed, and stable. At that point they started hounding me incessantly about purchasing an SEO package. I was hesitant to let anyone do anything with the site because of the details that were in place and I should have listened to my inner voice. They offered an SEO package that was extremely low cost and worth a try so I purchased it. And I immediately regretted it! They went into the site and promptly ruined the checkout process, they started adding meta data to my products that sounded like a 7 year old wrote it and forced me to have to halt their work. I had to change all the meta data, myself, on all my products. This took hours to fix! Complete incompetence and they never even attempted to collaborate these changes with me. The final staw with these clowns came when I requested my root directory login information for backup purposes and potentially moving the website to a more competent hosting/editing company. I had to hound these people every day via texts and emails for 12 days to get them to provide me with this information!! That was it for me! I took this information to another provider and had my complete website removed from Web Builders LLC servers. I will never do business with this incredibly unprofessional company again (if you can even really call it a company). If you are reading this, thinking about trying Web Builders LLC I would tell you to turn around and run! Run as fast as you can away from this horrendous experience i endured!! I also just want to say that there is no way all of these positive reviews you see on here are legit. This company in no way is as professional as these reviews sound. Impossible!! UPDATE 5-10-25 I received an email from Trustpilot.com that Web Builders llc is attempting to claim I am not a genuine customer of there’s. I can assure you, I have all of the receipts and I have the hundreds of emails to prove I was, but will never be again, a genuine customer.