WeakneesReviews of weaknees.com

The shipping of the replacement part was very fast, the instructions were good, and the results were excellent, my TiVo was repaired with twice the recording time.

My Tivo Series 2 stopped downloading program updates after Tivo pushed out a software update. At first, Tivo Technical support claimed that my Internet connection was the problem (it wasn't) and then had me do the same troubleshooting steps about 8 times. If I had to give a score to their technical support from one to five, it would be -14. Finally, they told me it was a known problem and that their engineering team was looking into it. They said they'd get back to me soon. A few days later, they sent me an email saying they wanted to do some additional troubleshooting. When I called as requested, they had no idea what troubleshooting was needed and walked me through the same procedures as before. Finally, they blamed the problems on a bad hard drive although they had no diagnostics for determining this. Long story short, I have lifetime service so I decided to try swapping the drive. I found Weaknees, checked out their ratings, and ordered a replacement drive. Flawless experience. They helped me select the right unit, delivered it fast, and provided the tools and instructions needed to install it. Still had problems with the Tivo guided setup though not Weaknees fault. Tivo could not find any cable service providers associated with my zip code. So they had me submit a new trouble ticket on this. After several more Tivo tech support calls, I finally found someone who came up with the fix. Told me to change the zip code during setup to one known to produce a list of cable providers. If that worked, then I should change it back to my zip. This time, setup found my cable provider and all proceeded normally. My Tivo is back up and running. I'd definitely buy from Weaknees again (assuming my new hard drive keeps working). But I will definitely NOT buy anything from Tivo. When this box finally dies, I'll rent from the cable company or rig up my own DVR.

I can always count on these guys. Just now, I needed a power supply for my DIRECTV H25 and they had one for me. Pretty obscure part. I had TiVo back in the days when TiVo still made sense, and they always hooked my up for whatever I needed there. Fast shipping. Only ding would be the sales tax - they must be in CA. But that's not there fault - they want to good life too!

My Tivo broke. I called Tivo for help and after talking with them for awhile about my options, they recommended that I call weaknees to see if I could get my box repaired. I was very skeptical, especially after reading some of the angry reviews here. So I did my homework. First, I chatted with them online. My experience was definitely different than chatting with a huge company. I didn’t get a lot of pre-written, “How are you today?” responses and other questions and answers in broken English. I got short, clear, concise answers to my questions. They did not beat around the bush and were very frank and direct. I told them Tivo suggested that I send my Tivo in for repair and the chat rep asked questions about the symptoms, my model number, etc. and ultimately suggested that I might be able to resolve my problem without sending it in for repair. He (or she—I do not understand why they don’t use first names) told me that I could send in the unit or most likely it was just a power supply problem, which would cost less if I just bought parts and installed them myself. I was a little reluctant to do the work myself so I called and placed an order. The phone rep was nice and knew his stuff. Took my order and we were done. There were no pressure sales tactics here. The guy offered me a shipping label for $20 and I asked whether he thought I should get the label. He asked where I lived. I said I lived not too far from them, so he said I could probably ship the unit in for less than the cost of their label. So I didn’t buy the $20 label, which I later regretted, because it was actually $25 for me to ship on my own. But I can’t blame them for trying to save me money. Total no-pressure sales here. Soon after I shipped, I got an email from them saying they had received my unit. Then, 3 days after that, I got an email telling me what was wrong with my Tivo. Bad power supply, as they (correctly) diagnosed by chat. They told me that my original hard drive (now at least 7 years old) tested fine but that if I wanted to upgrade, they would try to copy my data to the new drive for no charge. OK, so right there, you have to ask yourself: Is this company a scam like other people are suggesting? They did NOT tell me that my 7 year old drive was dead. They told me that it was OK. They offered a new drive, did not force me to get one. And they offered to copy the data for no additional cost. Nice! I took them up on the offer and got a 1TB hard drive, 4-times the space on the drive I sent in. A few days later, my Tivo shows up in a box packed REALLY well. I had a repair report telling me exactly what they found and what they fixed. And the Tivo started right up with all of my stuff there…and I have a ton more recording space. I know this is a long review and I doubt anyone will even read this far :), but I have to say that even after Tivo recommended these guys, I hesitated because of all of the 1 star reviews here. I had a fantastic experience and could not be happier. I’d suggest you give them a chance before buying into the hate speech.

I am SO impressed with this company and their customer service!! I am a diving coach and found weakness.com online while searching for a place to buy a TiVo Series 1 to use for diving practice. With the first TiVo they sent, I had a hard time getting past the initial set up...after emailing back and forth, they figured out that it may just be a hard drive problem, so they actually just sent me a new hard drive with instructions on how to install it. I was terrible about emailing them in a timely manner, but they always responded within an hour or two...even after-hours! When I was finally able to try to set-up the TiVo with the new hard drive, I was STILL having trouble getting it to work for diving practice. Once again, after numerous emails back and forth, (they always responded within minutes this time!) we were able to figure out what the issue was and they gave me clear instructions to fix it! I am most definitely NOT technologically savvy, and I know I had to be a huge pain, but they never made me feel like the idiot I felt I came across as. They were very helpful, timely, patient, and professional! I would definitely do business with Weaknees again!! Thank you Weaknees for all your help!

Hi, it is will great surprise that I find myself writing this as I don't usually give reviews. I have to to say that when I called to place an order I thought I would be dealt with in the usual way. Not on this occasion. Geoff was amazing and took me through the process in the most patient and considerate way I have ever experienced. There was an issue with my non-US credit card and it was no problem, just a few extra steps to be taken, some on my end and some on his, and success. He was in no rush to move on to the next customer or that I was moving too slowly and he had things to do or anything like that. I can say only that it was a so unusually good experience that I find myself writing this review. I cannot recommend them enough, an example to everyone.

I just finished installing my second Weaknees HD replacement in my second TiVo. I keep my TiVo's a long time (with their lifetime subscriptions), and after a number of years the telltale de-pixilation and picture breakup begins to appear. Weaknees has for years carved out a niche as the TiVo specialists. Their HD replacements work flawlessly and install in about 15 minutes. They come with the only tools you need and with superb instructions. Plug the TiVo back in...and after the usual TiVo setting itself up again screens, all is well. (And now I have 2 TB's of space to record on!) Kudos to Weaknees.

Helped me very, very adequately with my TiVo needs and didn't push any other products! Very patient with me on phone!