Julie D.
Initial problem with possible resolution.
I got the package deal with monthly subscription but never received the magazine or package items. I did get the mug I ordered. I had to reach out to find out if I was supposed to get something 2 months later. I got a quick response and an apology. Another copy is being sent. It’s an agreeable solution but disappointing that was my first experience with the company.
Response from WDW MagazineOct 14, 2026
Thank you for your feedback. We're very sorry that your first experience with us was not the smooth and exciting start we want for our members. We understand how disappointing it must have been to realize your issue was late and your calendar would arrive later. While we're glad our Customer Care team was able to respond quickly and arrange a replacement, we regret that this was necessary. We appreciate your patience and the opportunity to make things right, and we hope the replacement issue helped restore your confidence in us. Thank you for being part of the WDW Magazine family.


