waymo.comReviews of waymo.com

Total trash. Waited 20 mins u. Nashville for a “5 minute” pickup. It kept changing the pickup spot and wait estimate, and ultimately never showed up yet we watched empty Waymo cars driving by.

super appreciative of the approach waymo has taken to develop and grow the autonomous taxi industry. they have proven to be ethical, transparent, and dedicated to a great customer experience. love having them in my city and just wish they could roll it out faster. the cars are always clean, the driving is impressive, and the app is seamless.

After using Waymo in Nashville Tn. for the first time today I can say it was awful. I was dropped off 15 miles from the correct location. Me and my family had tickets and a time slot to be at for our location. We were told our ride was over and had to get out of the car. We did not make it to our event. The ride charged me 10. Dollars but cost my family to loose the event we had scheduled and the cost of our tickets. On top of all this Waymo would not help me when I called and explained what had happened. I would strongly suggest that anyone think twice before booking a ride with Waymo.

Waymo completely monopolized the chargers in Tigard. All of their vehicles were taking up space in a majority of the chargers not allowing anyone else to charge- I watched car after car drive by and they didn’t care. One said “I’m sorry about that” but didn’t change what they were doing. The other gave me a hand gesture as I took a picture of them.

Do Not Trust Waymo I left my phone in a Waymo vehicle and called them one minute later. Waymo rerouted the vehicle to its depot so that I could retrieve my phone there. I could see from the phone’s location that it was inside the depot. However, Waymo then told me that the phone was not there and had been lost. Over the next 24 hours, I called approximately 15 times. Every representative told me the case had been escalated, but no one actually followed through. I eventually had to go to the depot and stand there for two hours while they continued saying they could not find my phone—even though I could see that it was inside the building. Waymo claims its depots have cameras and systems that can locate belongings, but they failed to locate my phone despite having the vehicle, the exact location, and immediate notice that it had been left behind. Their handling of this situation was completely unacceptable. Do not trust Waymo with your belongings.

Absolutely crazy to charge $40+ for a 5 mi ride !!!! 😳 It was cool last year but now??.. nah.

La voiture s'est complètement trompée et nous a déposés dans une rue très malfamée, mes enfants, nos valises et moi. Nous n'étions pas du tout en sécurité pendant 10 minutes. Le service client s'en fiche complètement et m'a répondu qu'ils allaient chercher à s'améliorer ! Oui, ils peuvent effectivement ! Je ne recommande pas du tout waymo !

Seamless ride in San Francisco - pulled up earlier than expected, smooth driving, easy dropoff. I love how the car has your initials on top as it pulls up.