Wavex Logistics LLCReviews of wavexlogistics.com

Response from Wavex Logistics LLCJun 30, 2026

Dear Cynthia, We're truly sorry to hear about your experience and understand how frustrating this situation must have been, especially with your travel plans and the inconvenience of preparing your vehicle for shipment. At Wavex Logistics LLC, we never want any customer to feel let down. Vehicle transport schedules can occasionally be affected by carrier availability and last-minute logistical issues, but we recognize that this does not lessen the impact on you. We take your concerns seriously and would appreciate the opportunity to review your order and resolve this matter as quickly as possible. If your refund is pending, our team will investigate its status and work to ensure it is processed in accordance with our cancellation policy. Please contact us directly at (217) 426-3997 with your order number or the email address associated with your booking so we can assist you immediately. We value every customer and hope you'll allow us the chance to make this right.

Response from Wavex Logistics LLCJun 30, 2026

Dear John, We're sorry to hear that your experience did not meet your expectations, and we understand your frustration. We know how disappointing it is when a shipment is delayed or cannot be scheduled as originally planned. As a licensed auto transport broker, we work with a nationwide network of independent carriers, and in some cases unexpected market conditions or carrier availability can affect pickup timing or pricing. While we understand your concerns, it was never our intention to mislead or inconvenience you. We take feedback like yours seriously and would appreciate the opportunity to review your order and address any outstanding issues, including your cancellation or refund request if applicable. Please contact our customer support team directly at (217) 426-3997 with your order details so we can investigate your case and work toward a fair resolution. Thank you for bringing your concerns to our attention.

Response from Wavex Logistics LLCJun 30, 2026

Dear Wound & Primary Care LLC, We're sorry to hear about your experience and understand your frustration. We recognize how disappointing it is when a shipment does not proceed as planned, especially after you've made arrangements based on the original schedule. Our goal is always to provide transparent communication and reliable service. In the auto transport industry, unexpected issues such as carrier availability, regulatory concerns, or operational changes can occasionally affect pickup schedules and pricing. However, we understand that this does not lessen the inconvenience you experienced. We take your concerns regarding your deposit and refund seriously. If your refund has not yet been completed, we would appreciate the opportunity to review your file and resolve the matter as quickly as possible. Please contact our customer support team directly at (217) 426-3997 so our management team can investigate your case, review the details, and work toward a resolution. We value all customer feedback and are committed to addressing concerns professionally and fairly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to resolve this for you.