Porchia K.
SCAM SCAM SCAM
SCAM SCAM SCAM! BEWARE! I ordered a pitcher and shower filters on line in September 2020. As of February 27, 2021, I have not received any items. Was told that it was on the way and checked the FedEx tracking information. Emailed the company about my missing order because its now Nov. 6th. On Nov 6, I told them that my shipment hadn't arrived. It was then that the hamster wheel began to spin. Dec 6 contacted them because there was STILL no delivery. That was when I learned they somehow had the wrong address. I corrected it and was told that all would be well in about two weeks by Churchill. Prior to that date, Marillette was the rep responding to my emails. Repeatedly , she asked to wait by Marillete because of they had no inventory and a replenishment would occur in January. I waited with no word from them. On Feb 24th I checked my phantom order and asked for a refund. On Feb 26th, I was offered store credit and refused as by now just give me my money. I needed to product, thus the patience. Marilette reiterated no refund, but an offer of credit. I bought what I wanted but they didn't deliver. Called the number and got Crystal water who says they acquired the company! They couldn't find my name, corrected address, email, or telephone number. The waterguy got me for $119 because PayPal did some express order for $49.99 which I am sure was a part of the fine print. So from $59 up to $119 with neither my permission nor any product. I'm waiting to hear why I can't have a full refund after waiting for nearly three months since the corrected address and since September when this whole SCAM began. Buy a house filter at Home Depot or Lowes and have a nice day. 👍