Water ATLReviews of wateratl.co

Response from Water ATLSep 26, 2024

Thank you for your feedback, and I want to sincerely apologize for your experience. It’s unacceptable that you’ve faced delays and a lack of communication after initially having good interactions with us. We understand how frustrating this must be for you, especially after being promised shipping dates. While we have been working hard with a limited team, that doesn’t excuse the lack of follow-up on your order. We’re actively addressing these communication issues and the operational challenges we’ve faced. If you’d like to give us another chance, please reach out directly so we can resolve this situation for you. If you choose to pursue a dispute, we completely understand and respect your decision. Thank you for your patience, and we hope to improve your experience moving forward.

Response from Water ATLJun 19, 2025

Hi, I want to sincerely apologize for the incredibly frustrating experience you’ve had with your order. You placed it in April with an expectation of just two weeks’ turnaround, and it’s completely unacceptable that you’re still waiting months later without receiving your product. I also understand that after receiving another kit in July and being told there was an issue, your trust was further damaged. To have emailed and messaged several times with no response only adds to that frustration — and for all of this, I am truly sorry. The reality is that Water ATL went through a very difficult period of financial and operational challenges that severely affected production and communication. As the founder, I take full responsibility for how poorly we handled this and the impact it had on valued customers like you. Our goal was never to ignore or mistreat anyone, but the business was stretched beyond its capacity, which led to these unacceptable delays and lapses in customer service. If you have not already received a response or resolution, please reach out again directly. I personally want to ensure you either get a full refund or receive your order promptly—whichever you prefer. Your satisfaction matters deeply to me, and I am committed to making this right. Thank you for your patience and honesty during this difficult time. We’re working hard to improve every aspect of our service and rebuild trust with customers like you. Warmest regards, Patrice Taffo Founder, Water AT