Water ATLReviews of wateratl.co

Response from Water ATLJun 19, 2025

Hi, We understand how angry you are, and we’re not here to argue — just to be transparent and take full accountability. You’re right: our estimated delivery times were not met, communication was poor, and delays went on far too long. The phrase “it’s still processing” became a painful loop for many customers — and that’s something we deeply regret. The truth is, Water ATL was in crisis. As the founder (Patrice Taffo), I had to pause operations completely because the business simply ran out of the money needed to fulfill orders. It wasn’t about being careless — it was survival. But in trying to keep the business alive, we let a lot of people down, and that’s 100% on us. Now we’re working to rebuild the right way. Orders are going out again, and we’re doing everything we can to fix the damage done. If your order is still unresolved, we’re happy to refund you or ship your piece — even as a gift if that feels more appropriate. We know our reputation has taken a hit. But we’re not hiding from it — we’re working to earn back every bit of trust we lost. Warmest regards, Patrice Taffo Founder, Water ATL

Response from Water ATLJun 19, 2025

Hi, We’re truly sorry for the frustration and disappointment you’ve experienced. We understand how upsetting it is to wait months without clear updates, especially when you were promised a 14-day turnaround. The truth is, Water ATL went through a very challenging period where operations were paused due to financial struggles, which caused significant delays in production and communication. We know this isn’t what you signed up for, and we sincerely apologize for the wait and lack of timely updates. We’re committed to making this right. If you’re seeking a refund, please reach out directly so we can prioritize your request and resolve it as smoothly and quickly as possible. Thank you for your patience and understanding as we rebuild and improve. Warmest regards, Patrice Taffo Founder, Water ATL

Response from Water ATLJun 19, 2025

Hi, We completely understand how disappointing and frustrating this has been for you. Waiting in limbo, especially when you’re excited about your pieces, is really tough — and we’re sorry for leaving you in the dark. The delay in the review stage isn’t how we want things to be. As the founder, I want to be transparent: we went through a difficult period where operations slowed due to financial and staffing challenges, which impacted communication and production timelines. Regarding your mold, we absolutely want to make sure it’s right before moving forward. If there’s any confusion or if you’re unsure about your impression, please reach out directly — we’re here to help guide you through it. We’re working hard to get orders moving again and to rebuild trust with customers like you. Thank you for your patience and for sticking with us. Warmest regards, Patrice Taffo Founder, Water ATL

Response from Water ATLJun 19, 2025

Hi, We truly appreciate you trying to be patient with us, and we’re really sorry that your experience turned out this way. You’re absolutely right — if you paid for something and didn’t even receive a mold kit, that’s unacceptable. We take full responsibility. The truth is, Water ATL went through a major financial breakdown last year, and we were forced to pause operations completely while working to raise the money needed to recover. During that time, delays piled up and communication suffered — and customers like you were left without answers, which we deeply regret. As for Instagram, comments were limited during the height of the issues simply because we were overwhelmed and trying to get back on our feet. It was never to silence real concerns — just to avoid being buried in messages we weren’t staffed to handle. We’re finally in a position where orders are going out again and support is improving. If you never received your mold or grill, please reach out directly — we’ll either issue a full refund or make sure your order is fulfilled as quickly as possible. We know how this looks, and we understand the lost trust. But we’re working every day to earn it back. Warmest regards, Patrice Taffo Founder, Water ATL

Response from Water ATLJun 19, 2025

Hi, We hear you loud and clear, and we’re truly sorry. You’re right — waiting a year, being promised a refund, and still not seeing it processed is beyond frustrating. Spending over $600 and feeling ignored is something no customer should go through. The truth is, Water ATL went through an extremely difficult time financially, and as the founder (Patrice Taffo), I had to completely pause operations to raise the funds needed to keep the company alive. During that time, our communication, response times, and fulfillment all fell apart — and for that, I take full responsibility. The "escalated ticket" responses you got weren’t lies — they were our attempt to keep track of every request while being completely overwhelmed with limited resources. It’s not how we wanted to operate, but it’s what we were working with at the time. Yes, we limited comments on social media — not to silence customers, but because we were drowning in messages while trying to fix what was broken. We’ve never wanted to be seen as scammers. We simply ran into a wall and didn’t handle it well. That said, we’re back to fulfilling orders and processing refunds. If your refund hasn’t been completed yet, please reach out again. We’re not here to fight — we just want to make it right. Warmest regards, Patrice Taffo Founder, Water ATL

Response from Water ATLJun 19, 2025

Hi, We understand how angry and let down you feel — and we’re truly sorry. Waiting over a year with nothing delivered and no refund is completely unacceptable, and we take full responsibility for it. The truth is, Water ATL hit a serious financial crisis last year. As the founder (Patrice Taffo), I had to make the incredibly hard decision to pause operations because we simply didn’t have the money to fulfill every order or issue refunds on demand. That doesn’t excuse what happened, but it is the honest reason behind the delays and poor communication. We’ve never set out to “fraud” anyone — but we absolutely recognize that to many people, that’s exactly what it felt like. And that’s on us. We're now slowly rebuilding and getting orders and refunds out. If you’re still waiting, we would love the chance to make things right — whether that’s a refund or sending your piece as a gift. Thank you for even giving us a shot, and again — we’re sorry for how things went. Warmest regards, Patrice Taffo Founder, Water AT