Massimo T.
they lied to me
i bought a patek 5167/a from this dealer. i was told it was in "as new, unused, unworn, rubber strap uncut condition from a watch collector". i had patek nyc look at the watch: it had been repaired and marked by a non patek service person. also previously polished. then watch u want admitted it had actually had two previous owners. a bunch of lies. on the bright side, i got my money back when i returned the watch. i guess that exceeded expectations.
Response from watchuwant.comJan 11, 2016
Dear Mr. Tassan-Solet, We deeply regret any failure to meet a customer’s expectations. Our standard for every watch we sell is total customer satisfaction. Through the tens of thousands of watches Watchuwant has sold, our record of accurate representation is stellar. A brief glance at our vast positive Trustpilot and eBay feedback is the ultimate evidence of our professional standards. Watchuwant stands behind the products it sells, and if we make an error, we own that mistake. We believed your watch to be as represented. But when you insisted that the factory indicated otherwise, we accepted your word at once and arranged an expedited return, prompt refund (which you have acknowledged), and issued a sincere apology. Once again, we express our heartfelt regret that we did not provide the watch as you expected, but we have absorbed the full consequences of this mistake, exactly as we promised, no lies. Sincerely, Shannon Beck President, Watchuwant.com.