Sean F.
Don't waste your time
Marc is completely unprofessional, regardless of what other reviews say about him. Here's an excerpt of his reply to me after delaying order processing for over 3 months: "We did not take your money. We do not charge your credit card until we receive the watch and we are about to ship it. So, do not embarrass yourself by contacting your bank and/or law enforcement. You have embarrassed yourself enough already! If you like, you could contact call them and tell them I hurt your feelings because you sent me 6 emails and I only replied to 5 of them." All of this because I told him I'm not waiting any longer, and to either fill the order or cancel it and refund as needed before I report his business to the proper authorities. He made no clarifications, provided zero substantive updates beyond "I'm still waiting," or blaming others, and made excuses for these delays instead of being honest about not being able to fill the order in a timely manner. I will add that I was willing to be patient (overtly so) and communicated in good faith the entire time. Yeah, fine, prices are better than other retailers online, but be prepared to wait, then wait some more, then be treated as a nuisance for making regular, VALID, requests for information after extreme delays. You're better off going to Zales than working with this absolute clown. Edit: I accused this fraud of nothing. Now, I am. He's a fraud, a liar, and his victim mentality cost him his own business. Honesty is the better policy. He lied and deflected for months instead of being honest about being able to fill the order. Seiko was not out of stock. He's simply not a legitimate retailer. Once I confirmed that this bozo wasn't going to steal from me, I placed an order elsewhere. GUESS WHAT? I had the watch in two days. Edit 2: notice here how Marc doesn't take any responsibility for his own abhorrent behavior. Here's the appropriate way to respond to a client after not being able to fill an order, since Marc apparently needs a lesson in customer service: "Thanks for reaching out about this. I apologize for your frustration that it's taken this long, and I can assure you that we did our best to fulfill this order in a reasonable amount of time and at the cost we advertised. Unfortunately, I cannot seem to source this item which is the cause for the prolonged delay. I understand that you no longer wish to wait any longer. The order has been cancelled, your card will not be charged and I've ensured it's been deleted from the website. Best of luck finding it elsewhere." See how easy that was? Yes, I'm so unreasonable. Surely this isn't a case of clownish buffoonery from an obvious swindler who can't seem to regulate his own behavior.
Response from Watches SwissMay 11, 2026
We try to please all of our customers, including the unreasonable ones. Even though we did not charge his credit card or take any money from him whatsoever, he accused me of being a thief and threatened to call law enforcement. I have his emails, he can deny what he said, but I have the proof. At least 90% of our watches are shipped within the time frame specified on our website. Occasionally, one of the manufacturers runs out of a popular model and the order is delayed. In this case, the customer's order was delayed and he accused me of stealing his money. I pointed out that we did not charge his credit card so he should not embarrass himself by making false accusations. He reacted by writing this review. If my email was worded in a way that the customer felt was not appropriate, I apologize for that. However, when you are unfairly accused of stealing, it is hard to be 100% nice to your accuser! Most online sellers charge your credit card when you place your order. Then, if you the order takes too long, you have to fight with them to get your money back. When you place an order on our website, we get an authorization, only. We do not charge your credit card until your watch is shipped and we did not charge the customer for this order, not even one penny!