WatchBoxReviews of watchboxco.com

The worst service. If you want your product a month later after paying for express with the expectation it will be here in 2-3 days - then this is the place for you. Multiple different bots emailing from their customer service email address upon emailing. They utilise Imail which is the worst carrier possible. I've complained multiple times and still do not have my package. They lied and said it was posted when it hadn't.

The box I received was unglued. Customer support asked for photos, which I sent, then ghosted me.

Hi there!!! I was looking around/browsing the internet to find a watch winder for my watch. I stumbled across The Watch Box Co. After purchasing the product I had noticed it had been 1 month exactly and I had to write an email to follow up and see how my delivery was going. No body gave me a tracking number and resisted as I kept asking. When the product eventually arrived it has failed to keep my watch working and winding. IM EXTREMELY DISAPPOINTED with the product and WOULD NOT RECOMMEND THIS TO ANYONE OUT THERE!!!! Please be careful when punching from this company. It took me 3 emails to follow up.

Sept 4th update: Still no word from the retailer in response to my RMA request. I did, however, get the right side winder to work - seems the spin gearing was jammed and I managed to loosen it. So, now the whole unit works but my overall rating stays at 0, due to the initial operational issues and terrible customer support. __________________________________ Worst on-line retail experience ever. Item is highly overpriced for the quality - which is poor. Watch winder I purchased did not work properly right out of the box. Highly disappointing. I've contacted them several times to get an RMA and get only a canned email response. Still no RMA. Verdict: overall score of 0. Save your money and look elsewhere. Will likely just throw this POS in the trash, as people in Hell have a better chance getting ice water than I do of getting a refund.

Most dishonest company ever I ordered a very expensive watch box from them and it was massively damaged in shipping. Would not honor any return policy or offer to fix it. Crap product, Crap company. WATCH OUT! $10k watch box. Carbon fiber scratched and gashed. The lock does not work, the drawers are all stuck, the timers do not work. Company refuses to do anything - I will be filing a lawsuit against them just because of how wrong this is. RUN AS FAST AS YOU CAN!

I placed an order with Watch Box Co on 12/6/23 for a Christmas gift. I had to email on 12/16/23 for an update bc the item had not shipped. It arrived damaged on 12/23/23. It was poorly packaged, with only two small pieces of Styrofoam on the sides and one piece of tissue paper. It was not securely in the shipping box. The particle board where the nails for the hinge were had completely broken off, so the lid will not stay on. I immediately emailed and asked for a refund and they responded 2 days later on Christmas day and said they would not be refunding, that their packages are well packaged, and to file a claim with UPS. The order was so poorly packaged that it's no wonder it broke it transit and now they won't refund my money. I'm disputing with PayPal, reported to Better Business Bureau, filed a UPS claim, left a bad review on their website (which I'm sure they'll delete), and will ultimately dispute with my credit card company if they don't issue me a full refund. Avoid the headache, just get one off Amazon. I ended up getting one of Amazon and it was beautifully and securely packaged, and better quality.

Horrible company that lies to keep your money and never sends the item

Watch Box Co. was the worst experience I have ever had shopping for anything online. I wish I could leave zero stars. I ordered a watch box with a monogram for a birthday gift, and they waited a full week to tell me that the box was out of stock, even after i had called four days prior to make sure it was in stock, and was assured that it was and would ship in the next few days. I was told the box was currently "being personalized" with the monogram that I ordered. They were completely dishonest about whether or not the item was in inventory, and waited so long to tell me that it wasn't, I no longer had time to order from somewhere else, and ruined the gift I was trying to put together. They also did absolutely nothing to try to resolve the issue. Just oh well, we don't have any more. I do NOT recommend! Beware of their deceptive business practices!