WasteconnectionsReviews of wasteconnections.com

As a local business owner, dealing with Waste Connections in Dallas has been a nightmare. Their service is unreliable, and their billing is completely inconsistent, with prices constantly increasing without justification. They look for any excuse to hit you with 'extra fees.' Their 'overload' policy is extreme, but what’s worse is their lack of accountability. Recently, they refused to pick up my trash because a vehicle (which I have no control over, as the container is in a public area) was parked nearby. Instead of finding a solution, they skipped the pickup and now demand an extra payment to come back. They trap you in a cycle of extra fees and poor communication. If you are a business owner looking for a waste management partner that actually supports the local community, look elsewhere. This company only cares about nickel-and-diming their customers.

If I could give zero stars I would! We have had waste connections for years for our business. When we complained to the call center that the driver was pushing the dumpster against our fence (we had told the driver in the past as well to stop doing this) and finally bent it to where it was almost inoperable the operations manager Damien came out. He took one look and said “that wasn’t us, that’s old” quite odd, doesn’t matter how “old” he thought it was, the dumpster was propped up against our fence and it fit exactly where the bend was as well….. again we had services through them for over a decade. This was just the start of our issues. Not only did Damien bring his goon with him that just sat there and stared at us, we were told by Damien well if nothing can be done we will just cancel the service. WHICH IS EXACTLY WHAT HE DID! But it wasn’t done that day, he said he was going to look into what could be done as well as get us a smaller dumpster and would get back with us. That never happened, after a month and a half I called on the 22nd of April and said I needed to schedule them to pick the dumpster up after our billing period was up (end of April). The customer service rep said she would have to have operations reach out to us before hand. The next morning I came to my place of business and saw our dumpster was GONE! It was taken in the early hours of the morning by waste connections before our business opened. To top it off they charged us right before hand for the month of May! I call in and low and behold the person that would handle this issue was none other than Damien. This company is absolutely terrible and the operations manager isn’t fit to even be a customer service representative, it’s mind boggling that a company as big as waste connections would even allow someone so unfit to be the face of their business. Instead of admitting their fault and fixing what they broke they charged us for additional month of service, took our container without warning, and basically spit in our face. Side note: since this happened we were able to find another company with the same exact service for half the price so we were getting overcharged as well, go figure. DO NOT USE THIS COMPANY!!!!!!!!!

For nearly a decade, there have been recurring allegations of inappropriate intimate relationships between certain office staff and other employees, during work, including during work-related travel trips. These patterns have been widely noticed and have created an environment that is clearly inconsistent with Waste Management’s ethical standards and basic expectations of workplace conduct. What is especially concerning is how normalized this behavior appears to have become. Instead of accountability or corrective action, the situation has been allowed to continue openly enough that it has affected employees, disrupted families, damaged morale, and undermined the credibility of leadership at the site. The overall culture has deteriorated to a point where professionalism seems optional and oversight appears absent.

Asked driver to quit leaving lids open on residential containers. Said he would not. Very rude and inconsiderate employee!

Kept their brights on and didn't move over enough for me to not hit trash cans on my side of the road. The driver deserves a life sentence in prison

Waste management of Alexandria&Kinder louisiana by far the worst trash company,trash gets missed all the time,I call them& they lie saying mY trash will be picked up

There is no follow through. You can call over and over again to get your container picked up. Empty promises, multiple excuses, why? Perhaps get it together and tell the truth and have some integrity. This Company has the worst customer service.

My Experience with Waste Connections – A Cautionary Tale for Small Business Owners I’m sharing my recent experience with Waste Connections in the hope that it helps other small business owners make informed decisions. Earlier this year, I was surprised to see my monthly trash service rate increase by over 200% without prior notice. When I inquired about the reason, I received a written response stating that pricing wasn’t based on a specific formula, but rather on internal decisions. I was told that annual increases typically range from 18–28%, which made the significant jump in my case even more confusing. As a small business, I couldn’t justify continuing under those terms, so I made the difficult decision to cancel my service. Unfortunately, that decision came with a cost—over $600 in fees for services I didn’t receive, just to terminate the agreement. Believing I had found a better option, I signed up with Air Capital Trash, which presented itself as a local, community-focused company. However, shortly after, I learned that Waste Connections had acquired them. My first invoice post-acquisition was nearly double what I had previously paid, prompting me to cancel again—twice in one year. To add to the frustration, I was later informed of an additional $45 fee to remove a trash container I had already paid to have picked up during my initial cancellation. I was initially told this fee would be waived, only to be informed later that the waiver had been rescinded. This back-and-forth has been confusing and disappointing. To clarify: I did not sign a new contract with Waste Connections after the acquisition. I paid all requested fees to end my service the first time. I paid for six months of service I didn’t use, and then paid again for service through a company that was later acquired by the same provider. I’ve tried to resolve these issues directly and respectfully, but the experience has left me feeling frustrated and unheard. I’m sharing this not out of malice, but to raise awareness for other small business owners who may be considering their options. Please do your due diligence when selecting a waste management provider. In my experience, transparency and consistency are key—and unfortunately, I didn’t feel I received either. Let’s support companies that value fairness, communication, and customer service. In Case you need proof of what to expect----true baid an switch.... 1.    The email I got when I asked for the formula as to why my bill was increased 217 percent? On Tue, Feb 4, 2025 at 5:43 PM Mark Armstrong wrote: Not sure of a formula? Every January  Corporate tells us we need anywhere from 18% to 28% increase to cover costs. I have been here 25 years and every Jan we have a price increase. Everything should be spelled out in the agreement on file. Thank you!   MARK ARMSTRONG Sales Representative Waste Connections Of Kansas | NYSE/TSX: WCN 2745 N. Ohio St Wichita, Ks. 67219 OFFICE:  (316) 838-5885 Cell:    (316) 253-8025 2.   The email where Mark Armstrong agrees to wave the 45 dollar fee for the dumpster the 2 nd time this year…but then later changes his mind??     Mark Armstrong Fri, Oct 3, 10:49 AM to me Good Morning Heidi,   Thank you for your feedback. Im sorry to hear that you’re dissatisfied.   Please know that we take great pride in being the top hauler in the Metro area. We are proud to serve USD 259 Wichita, Maize, Goddard, Andover, and Haysville school districts just to name a few, as well as all major hospitals across the city.   Safety is our top priority, and fairness is a core value of our company. Ive had the privilege of working here for 25 years, and I can confidently say that we are committed to treating every customer with respect and care.   While I regret that we weren’t able to meet your expectations, I have gone ahead and waived the $45 removal fee as a courtesy.   Wishing you all the best in the future, and good luck with Allen and Son.   Warm regards,   MARK ARMSTRONG Sales Representative Waste Connections Of Kansas 2745 N. Ohio St Wichita, Ks. 67219 OFFICE:  (316) 838-5885 Cell:    (316) 253-8025