Washington BasketsReviews of washingtonbaskets.com

My purchase was damaged during delivery and never arrived. I recived multiple contradictory emails regarding a refund. To date I still have not received a refund. I finally got a human on the phone and they said 3-7 days - it has been 7 days since my purchase was damaged and not delivered - still waiting on money back. Website gives scam and AI vibes. I should have thought twice.

Extremely Disappointed – Not What I Ordered I ordered a $135 personalized basket with 10 carefully selected items for a friend in need. Only 1 of the 10 items I chose was actually included. The rest were substituted without notice, one item was expired, and even the personal message I wrote wasn’t included. When I reached out, I received a generic, automated response citing their substitution policy—no real acknowledgment of the issue or the thought I put into the gift. While the basket did arrive on time (credit for that), I would’ve gladly accepted a delay if it meant delivering what I actually ordered. Sadly, this experience was misleading, impersonal, and left both me and my friend disappointed.

They delivered the wrong basket, and when I called and emailed about it, their response was anything but apologetic, instead referring me to their terms and conditions, and stating they have the right to change the order. But did not even send an email to inform me about it!! I hadn't even asked for a refund or replacement, but they launched into a defensive tirade about their delivery. Won't ever ever ever use them again.

This business lies on there website. It said the basket would be delivered on May 11th, on a Sunday. I called on Friday just to confirm the details. When I called, the lady over the phone told me my basket would not be delivered until Wednesday, and that weekends do not count as business days. No where on there website does it say that. My refund is currently being processed.

this is an AI generated website that is fraudulant. They will not deliver your basket as promised, and when you complain, they will send you AI generated emails that have the same text no matter what you say.

The gift basket was ordered and never arrived.The company’s response was to try to shift blame, rather than try to help. They did not express the slightest concern. Avoid this company.