WARE2GOReviews of ware2go.co

The people who work there are very helpful and their responses are quick and informative (shout out to Josh Knepper, our Client Success Manager, in particular). One area of improvement would be for the team to pro-actively flag any issues that crop up. We tend to have to spot delayed orders etc. We've also had some issues with duplicated items on our invoicing which we have to find and flag ourselves.

Overall, we are very happy with our partnership with Ware2Go. They have significantly contributed to the growth of our e-commerce presence and have ensured that our customers receive their orders in a timely manner. We appreciate the new reporting tools in FVU and the team's responsiveness to any issues or inquiries. The only reason we did not give a 5-star rating is due to the number of warehouse moves we've had to make through Ware2Go. These transitions are often not as smooth as we would like, though we understand the complexities involved. Additionally, while the communication with Ware2Go is frequent and thorough, there have been instances where actions to resolve specific requests have been delayed longer than we would prefer. We understand that we are not their only customer, but to achieve a 5-star rating, we hope to see improvements in these areas. Overall, we are very pleased with our partnership and look forward to mutual success as we continue to grow together.

Great experience onboarding! Very proactive and on-top-of-things. The outbound shipments are within 24 hours. We are a small startup that had a successful campaign on Kickstarter. Even then, I had individual attention. International Inbound has been choppy. But so did millions of businesses in America. Hopefully, W2G will fix those inbounding issues. Very happy with the fulfillment, though!

The Ware2Go team has provided great service and I have appreciated their partnership. We've had issues at the warehouse with compliance and following SOP's, these issues have been addressed by the Ware2Go team so I am hopeful they will be resolved.

Service is good, the people are awesome and response is quick for the most. I am not giving it 5 stars only because I feel that in certain occasions there is more that can be done for the client and ill explain: Since I started working with W2G, I encountered two damaged packages of mine that were sent from Kansas City center. I am paying for pick and pack from master boxes and for packing and wrapping materials, yet two packages were damaged in shipments. UPS obviously won't take responsibility and I was told that its not the logistic centers fault. I believe that in this case I am the last one to have to suffer the damages and I believe that W2G should try to do more in means of compensating their clients, as I compensated mine, for it wasn't their fault for the fact that what they bought was damaged or lost.