WandaReviews of wanda.world

Very poor communication, extremely long wait for what should be a very straightforward claim. A lot of the time getting staff over the phone who couldnt be bothered speaking to you and could not answer any queries. Asking for details that were in addition to what their policies outlined. had to do a 30 minute interview (interrogation) which felt like they were trying to trick you into saying something to refuse paying out. Overall really poor experience and would never go with them for travel insurance again.

If I could give negative number, i would. I wanted to inform them of an update like you are supposed to do and they cancelled my policy. Then had to wait on a chat bot for a response a day later. I have lost £30. Keyboard warrior with no human interaction. No phone number available (which i hadn't realised before taking policy out) Total monkey company and ripping people off. Avoid at all cost

Very disappointing service. The policy sounds comprehensive, but when you actually make a claim, the small print is used to decline it. They refused to pay anything towards my cancelled airport hotel prior to my cancelled flight. I would not recommend them.

I submitted a claim seven weeks ago and have received zero communication from the claims team, no acknowledgement, no request for further information, nothing. The policy documents look reasonable, but be aware that actually getting a claim handled is a very different experience.

This is definitely the worst insurance company. They have great policy documents which would make you believe you are covered, but once you make a claim they use every fine print to not pay out even a penny for a cancelled flight. Avoid at all costs!!

A change in medical circumstances resulted in them cancelling my policy but no refund. A scam of a company.

Stay well clear of Wanda travel insurance. I submitted a claim almost 3 weeks ago and it still shows I have no submitted claims on the website. Tried calling the contact number on the website also for an update and the number is not recognised. This is a genuine review. I have no idea how they are recommended by comparison sites when buying insurance. We paid £77 for a joint insurance with them which is a complete waste of money and the money we've lost due to flight cancellations when we were away seems to be lost also with not using a good insurance company.

I love my yearly travel insurance with Wanda by avios, well priced with lots of perks! 10GB yearly eSIM, 3000 avios welcome bonus, Gym class passes, flightdelay compensation, etc and I hope to never need to use the emergency medical assistance, but as I could not find who was providing the assistance for this policy anywhere I called the assistance number and simply asked. They picked up the phone really quick, which is a good sign. The medical assistance is provided by CEGA, which they are a good and legitimate assistance company with good reputation. Could not be happier. Don't be scared by bad reviews as people only post online their bad experiences or only go online to complain. I know this first hand as I work for another assistance company myself.