WalmartpetrxReviews of walmartpetrx.com

Horrible horrible they do not have it together took weeks to get meds for my pet . With my vet having to do mutipule confirmations verbal and email !!! Ridiculous

I wish I had read the reviews before ordering I placed an order on Sunday because it said 2-day shipping. The order got hung up in the system and as of Tuesday morning it was still showing "pending." I contacted customer service via email, received no response. I called, and the first person to help offered no help. They essentially read to me what the website said. I asked for someone who could help and was put on hold for a ridiculous amount of time. I got a call back from a manager who said they escalated it to the warehouse. A couple of hours later, I get an email saying that one item was out of stock, so the order could not be filled. I contacted them and said to please cancel the out-of-stock item and ship the rest since "2Day shipping" is why I chose them. They finally cancelled the oos item and said they would ship the rest. They told me to allow for 24-48 hours for the order to be processed for shipping. So basically, "2-days" shipping means that they might ship it in 2-days, but you'll get it whenever. Then, after all of this, I checked my order status and they charged me shipping because the out-of-stock goods being removed took me below their free shipping threshold. This was my first and last interaction with this terrible company. I should have read the reviews online because garbage like this seems to be the norm.

Placed initial order and mailed my Rx from the vet. I informed Walmartpetrx it was in the mail. It took them several days to process their mail and all the while they were calling my vet multiple times. The Rx was valid for a year and I set up a recurring order for every month for a year. Every month Walmartpetrx has emailed me requesting an Rx. I don't have the original because I was required to send it with the initial order. NEVER AGAIN WILL I ORDER FROM Walmartpetrx

3 business days after ordering flea meds for my cat: 1 call to my vet who claims they haven't even received script request from walmart, 1 call to walmart pet rx support who claims they had a rep directly call my vet for approval, and hours later from call to walmart support and order states STILL AWAITING VET APPROVAL. I thought I could save some $$$$ but now all I have is a huge headache from walmart's inability to handle business.

My cat needs medication throughout the year, therefore, I have this medication on AutoShip, every three months with WalmartpetRX. I use them for about a year now. It is nightmare every time when the medication suppose to ship. The Walmart employees keep saying that my veterinarian needs to authorize refill, although my veterinarian send them 11 refills for whole year supply of this medication. Every time it takes me a several phone calls back-and-forth between Walmart in my veterinarian to fix it. It delays significantly shipment of medication. The incompetency of Walmartpet pharmacy employees with processing prescriptions from my veterinarian and entering correct data into their computers is truly remarkable. The price is good, that’s the reason why I stayed with them so far, but it’s really getting old. Would rather pay more and go with somebody else.

Absolutely atrocious “service” from WalmartPetRX. Ordering from this company has been a total nightmare. I started the process three weeks ago and have still not received my dog’s heart failure meds. My vet has faxed approval twice and yesterday phoned their pharmacy directly. I called them (in India or wherever) for the fourth time this morning and finally received word that the prescription is being shipped and will arrive tomorrow. We’ll see. Oh, and don’t believe their lie that they host an online chat feature for dealing with customer issues. There is no working link to this phantom feature. Your only options are an email to a bot which offers reassuring words about an imminent contact from a representative who doesn’t exist or a call to Hyderabad or Mumbai or wherever. Judging by the ratings here, this must be the worst company in the world. At least I know I’m not alone.

Website does not work, gives errors in three different browsers. Poor customer service when you call. Order delayed because they would not accept prescription from Vet and then they claimed Vet did not respond for approval even though Vet said it was faxed back the same day. Decent prices but probably not worth all the hassle, broken promises and long delays.

If you need a med soon, don't use Walmart Pet RX. I don't know how many times I had to call to check on orders. They were horribly slow, and something is broken in their system. My vet never received the authorization request forms. No one picks up the phone when my vet tried to call to give a verbal approval. Their pharmacy closes early too. Not like 24/7 service from other pet pharmacies. I waited over a week and gave up on them. I canceled everything and placed a new order from other pharmacies.