walkeredison.comReviews of walkeredison.com

I bought a nightstand and picked the color based on the first photo. Apparently, the first photo isn't actually the right color, and to return it, I can only get about 30% of what I paid back. Really a bad business with bad customer service.

Outdoor bench had two right sides in the box. Could not put it together because side wouldn't fit correctly. Called company and they said they would not replace because we bought it from a discount store. After many emails, the company said they wouldn't replace. Who's fault is it that it was package incorrectly packed? The consumer? Come on, this company is a joke. They obviously couldn't care less about quality control.

We bought a rattan style bed. We had some issues with broken part which they replaced quickly. Now after 5 months of sleeping on the bed the base piece has snapped in 2.

I placed an order on Walker Edison's website Sunday 8/4/2024 and cancelled the order 2 1/2 hours later. I called Monday morning to make sure the order was cancelled and was not able to get anyone on the phone. I received an email 5 hours later saying "your order has already shipped". I replied to the email and told them that I do not want their product based on their bad reviews. I was told that I would need to pay a 10% restocking fee because the order "had already shipped" and they would only stop FedEx from delivering the order if I agreed to the 10% restocking fee. In addition, the customer service is terrible and they do not care about their customers. Whatever you do make sure you do not buy anything from this company! They are an absolute FRAUD! Buyers beware.....

I wish I could give zero stars. I ordered a set of two end tables advertised as “solid wood.” Well, part was solid wood but other parts were particle board which was not mentioned in the description of the item. Once put together, the back of the table did not line up with the sides of the table. They agreed to let me return the items but were going to deduct a $50 return fee from the refund due to “buyer’s remorse.” Even though I explained that the tables were both not as advertised and also defective they would not budge. Fine. At this point I just wanted to get some money back, so I shipped the tables back using their provided return labels, and they were delivered back to Walker Edison over 5 weeks ago. Almost weekly I have emailed customer service asking for an update on my refund——and received no response at all other than automated replies. I finally was able to talk to someone at the company today who still insisted that they were keeping $50 of my money and who had no explanation at all for why I was still waiting for my refund after they had received my return over a month ago. This company sells cheaply made products that they try to sell as higher quality and their customer service is basically non-existent.

RUN!!!!! Impossible to cancel an order same day that it was posted (within hours) They claimed that it was already shipped even though FedEx confirmed they hadn’t picked anything up and insisted on charging a « restocking «  fee! Really they will do anything to squeeze you out of your money, and they won’t even hide it! Completely disgusting !

RUN. RUN far, far way from this company. I truly hope you read my review before you put yourself in a situation to have the unbelievably stressful and expensive experience I did. First, DO NOT BELIEVE THE REVIEWS. I posted a negative review and it was not posted. I believe their reviews are computer generated. The furniture is total garbage, takes, on average, 3-4 hours per piece to put together and the return process is a nightmare. DO NOT BUY

Never got my item . Bought a bed frame with headboard for $625 . Didn’t know it was on back order . The date came where they restocked. They sent me a day it would be sent never got it . Everytime I try to call them . There closed even during they’re so called business hours ! Still haven’t got my items