WaldenPayReviews of waldenpay.com

Response from WaldenPayOct 24, 2026

Hi Kim, thank you for the feedback, and we're sorry for the experience. You're right that the last few days were not normal. Our previous banking partner introduced restrictions that no longer allowed us to keep our existing cards running, and a number of cards were frozen or cancelled on the issuer's side before replacements were available. We have since moved to a new banking partner, and every affected card is being replaced free of charge, with the full balance moved to the new card. No funds are lost: the balance on a frozen or cancelled card is reserved for its owner. We also hear you on support. The chat assistant handles routine questions, but a case like yours should have reached a person faster. If you send your account email to [email protected] with "Trustpilot" in the subject, a team member will reply directly with the status of your card and your balance. WaldenPay team

Response from WaldenPayOct 15, 2026

We're sorry for the experience you had. We have now resolved your issue and issued you a full refund. Unfortunately, due to an internal customer support issue, your message was missed, which caused this delay. We understand how frustrating it must have been to wait a week without a proper response, and we sincerely apologize. Thank you for bringing this to our attention. Your feedback helped us identify the problem and take action. We understand why this experience made you lose trust in us, but we want to assure you that this was a support issue, not a scam. We'd be happy to welcome you back to WaldenPay in the future and give you a much better experience. Thank you for sharing your feedback openly.

Response from WaldenPaySep 22, 2026

Hi, We’re sorry to hear about your experience with Apple Pay. We’d like to clarify that neither we nor Mastercard impose any IP address or device restrictions on our cards. However, Apple Pay and Google Wallet have their own independent security and fraud prevention systems, which may restrict card activation based on account or device risk assessments. Unfortunately, these decisions are outside our control. Despite this issue not being caused by us, we have issued you a full refund, including all fees paid, ensuring you have not lost any money. We understand your frustration and hope our efforts to resolve the situation demonstrate our commitment to treating customers fairly. Best regards, WaldenPay Team

Response from WaldenPaySep 10, 2026

Thank you for sharing your feedback. We understand that a higher deposit fee and declined transactions can be frustrating, especially when you’ve tried multiple cards. Card acceptance can vary depending on the merchant and the type of transaction, so unfortunately not every service will accept every prepaid card. However, we’d be happy to look into the declined transactions and see what happened. Please reach out to our support team with the relevant transaction details, and we’ll do our best to help. We also appreciate your feedback regarding the deposit fee and are continuously working to improve our pricing and overall experience.