WakeMAKERS.comReviews of wakemakers.com

WM Customer service is always the best

Bags are great. Unfortunately one was shipped without the male fill valve so I am waiting for it to be delivered

On time, not damaged.

Great service.

Great company to purchase from. Will be a return customer in the future. Thanks.

Horrible experience. I ordered on thing and received another. When I asked to resolve the issue, Bryan from customer service refused to help. I had to dispute the charge with my bank.

This was the email I sent to WakeMakers. It clearly explains the poor customer service and attention to timely details for a customer trying to buy a waterski for a birthday present. Extremely frustrating and I'm still waiting for my reimbursement. Here is the email........ Brian, this is an extremely poor response time and poor customer service. I placed the order and paid the money for the ski on July 8th, with confirmation that the purchase was successful. This was a birthday gift. I sent an email on July 16th asking for an update on shipping and ETA because it's been crickets from your company. Now, only after I have requested the shipping info a week after I paid for the ski, with confirmation of the sale, you respond on July 17th that the ski is no longer available. That is very unacceptable customer service from any company. It makes me wonder how long it would have taken if I hadn't sent the email requesting shipping info. When were you going to send me an email letting me know the ski was no longer available and how long were you going to hang on to my money. Please email me when the full purchase has been credited to my account. Order No. W300527

I ordered some wakeboard racks from this company whose website indicated that they were in stock in which ship within 2 to 3 business days. It’s now been over one month and no product. I was told by customer service that the maker of the racks was behind due to high volume. Do not advertise that a product will ship within 2 to 3 days because it’s in stock if it’s not in stock, I was able to order the racks from another company and they are shipping them overnight. Poor job WakwMakers!