WAHEPReviews of wahep.com

***UPDATED*** In response to WAHEP's reply, I appreciate how willing you 'sound' to make things right. Although, I have absolutely reached out to you guys on numerous occasions and still have yet to hear back from anyone about rectifying this issue. Today is June 13, 2019..... Still waiting.... We didn't encounter any issues with the website(WAHEP.com), or the ordering process, which was very simple and straight forward. Shipping time was decent. Ordered on Tuesday, April 30th and was delivered the afternoon of Tuesday, May 7th. Packaging was partially opened. My guess, probably due to using a single strip of packing tape to keep the top of the box closed. All items, of course including all cables, were packed between large pieces of foam and bubble wrap. As we began to unpack(everything in one large box), we ran into our first problem. One of the two monitor stands/base is broken. The brake in the plastic is not something you can just cover and not notice. The base is completely unable to support the weight of the monitor. Pretty sure it might have been caused by not being removed and packed separate from the monitor, as the other set (monitor/base) was packed(and not damaged). Next, it was almost immediately, that both of us noticed how nasty and dirty everything was. By no means were we expecting to pull out a brand new looking computer and two shiny, new monitors. We purchased 'used' and expected 'used', but this stuff was sticky, greasy, had bits of old sticker glue on the screens. A few cables were so gross, I didn't want to touch them with my bare hands. One of those cables, looked like a hood vent that hadn't been wiped down in years and is covered with that real nasty and sticky dust, from all the grease that rises off the stove when cooking. This cable was flat out disgusting. Yellow/brown/gray before I cleaned it and after, it was almost completely white. We were not expecting perfection, but DAMN...really??! Any amount of effort would have made a world of a difference. Anyway, after spending too much of our time cleaning it, we moved on to setting it all up and getting it turned on. It started up fine and the computer system seems to be working as it should. Of the two monitors, the one with the broken base/stand has an issue with the color/graphics, causing everything to look slightly blurry. We've gone through all settings, including on the computer system and manually using the buttons on the bottom of the screen itself. We made sure the settings matched the other screen and then when it still looked like crap we adjusted many different ways and nothing resolves it. I will be calling and requesting a different monitor and base. As I said at the beginning, we were not expecting 'shiny new'. So, as long as the one monitor and base is replaced, the only big issue would be the cleanliness of the product. Otherwise, it's a perfect starter setup for those of us running low on funds while getting started. In response to WAHEP's reply, I appreciate how willing you sound to make things right. Although, I have absolutely reached out to you guys on numerous occasions and still have yet to hear back from anyone about rectifying this issue. Today is June 13, 2019..... Still waiting....

First and foremost the chat link is not the best option to reach a representative. The ordering process was simple although I filled out the online form to get someone to contact me to make sure what I was ordering was the best equipment. No one ever contacted me. I later just ordered the equipment myself although I never received an estimated delivery date when I will receive my equipment. The process was stressful and confusing because I couldn't reach no one and you definitely can't get anyone by phone Your company should have representatives to make sure customers are comfortable and receive what is being ordered.

Excellent computer for an excellent price