WagmoReviews of wagmo.io

Customer service is great they answer all your questions and are friendly, but the company principal/policy are ridiculous. I went in for a check up and the vet inform me that he wanted to do a bloodwork just in case so I agreed thinking it will be covered. I get the status of my claim it got rejected when though they are supposed to cover check and bloodwork which there was no medical or emergency reason. What the point of having a plan if they are going to reject you. I cancel my plan and won’t be going with them.

I had my senior dog on wagmo for years with no claims filed. When we got our new puppy we enrolled her on wagmo as soon as we got her. When the puppy turned one we discovered she had luxating patella on both legs 😕. We were recommended to do surgery one leg first as she was having lameness everyday several times a da and it might all resolve with one leg only. Thankfully we had wagmo insurance and they reimbursed for surgery on the one leg. Unfortunately, they decided at the end of this year not to renew our insurance due to their risk increasing because of our puppy’s condition. They did not renew the puppy’s or my senior dog (which I have never filed a claim for in years that I’ve had the insurance). This has been very disappointing since now my puppy has a preexisting condition and even though I got her insurance when we first got her now she won’t be insured on her knees when we get new insurance. Not only that, I have to find a new insurance for our senior dog. Keep in mind that once your dog has a condition they can decide not to renew.