WaggyReviews of waggy.pet

Horrible experience today and no help at all. I have to go on their site to keep emailing support. When someone responds by email it says "No Reply to email" on top! Their phones are down and they refuse to call. They don't read entire emails and keep repeating themselves! Last year was good and our 3 pets got the ESA letters that expired this past April. So when I try to get the 1-3 pets for 150.00 like their emails keep repeating to do? I show them that I keep getting pop ups saying I already got the letters for those pets! BUT THOSE LETTERS WERE FOR LAST YEAR AND EXPIRED APRIL OF 2020 and I keep telling and showing SS of that! Still no help! Just them repeating themselves and never even looking into the issue on my profile! Such a rip off! Lousy customer sevice agents that email and wasted my whole damn day!

Their site is a SCAM. These letters are useless and FAKE. This has to be illegal! They are promising medical prescriptions for emotional service animals and No doctor Ever contacted me. I was promised a doctor in my state and some bogus letter from Florida seas created Using a generic format that is fake. I was charged before even getting evaluated! They are refusing to refund me and are taking advantage of vulnerabile people with mental illnesses. These are not official Documents recognized by the law or medical field. BEWARE!

I have been a customer with Waggy for 1 year. Service was ok, but I just needed to renew an airline letter. The letter they provided was signed by someone who wasn't a licensed therapist and the airline rejected the letter. I looked up the licence number on the State of CA website and the license was indeed invalid. Waggy would not admit that the license was invalid or provide a new letter with a valid license. The customer experience was very poor, they don't provide an email address or and no one answers the phone. I tried emailing them from their portal but I kept getting an error and then a note that my account was locked for spamming. You get what you pay for, waggy is cheaper than the alternatives and now I know why. Buyer beware of this company.

Any of the detailed reviews below that are 5 stars are completely fake and by their scam ring. They are not operational and no letters nor contact is being provided. They just steal your money. Don’t be this stupid to read a review from MULTIPLE people and then decide well I guess I’ll listen to all these fake good reviews. You’re at fault if u do and deserve to get your money taken.

Charged double the advertised price.

Do purchased on line the letter from a therapist they took my hundred dollars and I have not received anything from them ☹️. No call no email nothing and I find it ridicously they even have a web site. Ms. Scott

Paid $135 for the letter that never arrived. Called and email several times but never heard back from the company. If you call the number there is no customer service. No wonder they have no social media. Total SCAM

They let my mini dachshund,Lili out. She was gone 4 nites and 3 days. My neice posted on her Facebook page and by the grace of God, she was found. All the owners did was put up a few posters. My family was on foot 3 days and plastered the neighborhood. If u love ur dog...DO NOT board with them. I don't care how many good reviews. It takes 1 trauma to learn a lesson. Also u should never pay for boarding ur pet up front. That is a bad sign. I never had to do that in any state.