WaggleReviews of waggle.org

Response from WaggleAug 13, 2026

Thank you for sharing your feedback with us, and we are so sorry to hear that your experience with our site hasn't been as smooth as it should be. We always want navigating our platform to be a clear and encouraging experience for our donors. We would first love to gently clarify that Waggle is a 501(c)(3) nonprofit organization, not a for-profit enterprise. Every feature on our site is designed with the sole purpose of connecting compassionate donors directly with pets in urgent need of life-saving medical care. To help resolve your account concerns, our team took a look into your donor dashboard. We are happy to share that your full donation history is completely safe, logged, and visible in your account. Regarding following specific pets, our records show you currently have one pet saved to your favorites. If you’d like to keep an eye on other animals you’re supporting, we would be more than happy to guide you step-by-step on how to favorite additional campaigns so they appear on your personal dashboard! We also hear your frustration regarding getting in touch with us. We have worked hard to streamline our communication, and you can easily reach our team anytime by submitting a request through our Support Center or via email at [email protected]. Our team reads and responds to these directly, and we are always here to help you with any issues or walk you through the site. Thank you again for your generosity and for caring so deeply about the animals we serve. Please reach out to us whenever you're ready—we'd love the opportunity to make things right for you! 🐾

Response from WaggleAug 10, 2026

Thank you so much for your support and for taking the time to share your thoughts with us! We completely understand why any additional fee catches a donor's eye, and we’re always grateful for the chance to be 100% transparent about how we operate as a 501(c)(3) nonprofit. Unlike standard fundraising sites that quietly take a percentage directly out of the money raised for the animal, we ensure the full amount of your donation goes directly to the treating veterinarian or the rescue caring for an animal. To make that possible and protect your generosity, our small team personally verifies every single medical bill with the vet clinic or rescue before funds are released. The separate fee simply covers those credit card processing costs, the daily operations that keep our platform running, and keep it free for pet families and rescues to use. We truly appreciate your feedback as we work to make life-saving care possible, and we’re always here if you ever want to chat further! 🐾

Response from WaggleJun 3, 2026

Thank you so much for your donation and for helping us save lives! We completely understand that seeing extra fees can be frustrating, and we want to be as transparent as possible about how we work. At Waggle, we do things a bit differently to make sure your generosity is always fully protected. We are the only nonprofit crowdfunding platform just for pets that takes the extra steps to verify every rescue and veterinary hospital before funds are sent out. We also require invoices to be submitted and reviewed before any payments are sent. As you can imagine, making sure everything is legitimate takes a lot of time, extra staffing, and operational resources. While traditional crowdfunding sites sometimes leave donors vulnerable to scams, we do this heavy lifting so you can rest assured that your hard-earned money is perfectly safe and going exactly where you wanted it to—right to that animal's care. Like any nonprofit, we do have to cover these essential operating and administrative expenses to keep the platform running. But we believe in being completely upfront about it. That is why we show the exact breakdown of these fees and an explanation of them right there on the donation page before you hit "donate". We want to make sure you always know the precise amount going to the animal's care, with absolutely no surprises later on. Thank you again for your support, and for helping us keep pet rescue safe, honest, and transparent! 🐾

Response from WaggleJun 5, 2026

Thank you so much for taking the time to share this feedback, and for your incredibly kind words about your Fundraising Consultant! We are thrilled that you've had such great success raising vital funds for your animals' veterinary care. Please accept our sincere apologies for any confusion! We want to reassure you that there have actually been no policy changes regarding overfunded campaigns. We completely understand how quickly the costs of food, litter, and daily supplies add up, and we still happily purchase wishlist items for your rescue using those excess funds. We are so incredibly grateful for your partnership and the tireless work you do every day. Thank you for being a wonderful part of the Waggle family, and we wish you continued success with your campaigns! 🐾

Response from WaggleMar 13, 2026

Thank you for sharing your experience and for your kind words about our team and platform. We’re glad to hear that creating your campaign was easy and that our team was able to respond to your emails quickly and professionally. We appreciate your patience during the payment process and your feedback about the timing. It’s helpful for us as we continue working to make the experience smoother for both pet guardians and veterinary teams. Thank you again for using Waggle to help your pet receive care, and we’re grateful you chose our platform to support them. 🐾