Corrie Y.
Slow service, and not a priority
I got off work last Friday and was very hungry it was around 1 am. I tried to call and place a to go order but no one picked up the phone. I drove to the Waffle House #1134 4135 Sugarloaf Pkwy in Lawrenceville, GA. 30044. I went inside and stood at the register for about 15 minutes waiting for someone to take my order. Their were about 5 other guest awaiting food orders that they had placed. Finally, the cook told an employee to take my order. He did, I paid for my food and told him I would wait outside until it was ready. After I ordered my food 2 other customers walked in and sat down at the high table. They were clearly regulars and the cook was laughing and talking to them and they told her what they wanted and that no one else made omelets like she did. I sat outside and watched as the other people who were inside and awaiting food when I arrived received their food and exited the waffle house. After they left it had been about 30 minutes and I so I assumed my order should be ready next. I went in to check and see if mine was ready. When I went in to check on my order the guy who took my order said it wasn't ready yet. He said that the cook had 2 omelets she had to make first and then she would start on my order. The omelets were clearly for her special customers who arrived 20 minutes after me. I asked him why she was preparing food for the customers who came in about 20 minutes after me while I am still waiting on my order that was placed first. He said he didn't know why he wasn't the cook. I said so I have waited almost an hour and she has not even started preparing my food but instead she is cooking the order placed by her regular customers. I said that isn't right, please refund my money. He refunded my money and I left and went home hungry.