WacoalReviews of wacoal-america.com

Like many others here, my bra arrived and did not fit at all. I even went to a store that carried the brand to try the fit and the one that arrived fit completely differently. I tried to return it, but they want you to pay for the shipping of the return, which costs as much as the bra!!! If your fit is going to be completely unpredictable, you can't charge people to return items!!! They don't care if their customers are happy so don't give them your money.

I reached out to this company multiple times regarding some issues I was having placing an order. They ignored all of my messages and never responded to me. They lost my business because of this. I would have been a customer if they had responded, but they’re obviously not hurting for business. My recommendation would be to buy from a company who cares more about their customers and isn’t so rude.

I ordered a navy bra 38C, and received a beige bra in 40C, different style. The cardboard tag said 38C and the sewn in tag said 40C with the wrong color, size and style. First customer service agent sounded like she was taking the call from a bathroom with kids screaming in the background. I asked to speak to a supervisor, and had to wait until the next day for her to call me back. I asked if I could get the style I ordered in a dark color in the correct size with the original sale price, since they sent me the wrong one, and I was told what I ordered was out of stock, and they couldn't substitute any other colors. I would have to pay full price even though it was their mistake. I won't be buying this brand ever again. Poor customer service and a waste of my time.

I ordered a sports bra through their website, to Canada. It did not fit, so I followed the instructions for the return only to find out that the shipping cost is on ME! :( I was quoted $80 cheapest to send back ONE BRA worth just above that. I tried to contact support to ask for a prepaid shipping label (which most companies provide for FREE) and was told it's their policy, I'm out of luck, and when I asked to speak to someone higher they disconnected my chat. Can't get through by phone to their support number, ever, as it's always busy. Not even an option to wait or be placed on hold. For 2025, this is such a crusty, archaic way to treat your customers. I absolutely DO NOT recommend purchasing from their website, as unless the bra fits and you love it, you'll be out of pocked the cost of the bra just to send it back to them, and they will ignore you.

Ordered from this company for the first time in December of 2024, and they sent two bras that were allegedly 34 band size, which I had measured myself for multiple times before ordering just to make sure, because I thought I was a 36 and was mistaken. These bras were so tight I ended up getting extenders because I wanted them to work. They still didn't fit right. The material felt worse than my cheap Amazon nursing bras. So I sent them back, fully willing to use my refund to purchase a larger size. I had washed the bras before sending them back, and got confirmation that they had been received, but no email after until I contacted them, and suddenly they can't send any refund at all because of "bad odor". One bra hadn't even been worn and the other had been tried on, washed, and sent back. Even if that was the case, fine, but I hadn't received any email saying anything about not getting a refund until I had to contact them myself. I hate giving 1 star reviews. I always try to find something good to say, but I can't about this company. You're better off finding somewhere else to buy bras. I wish I had seen this website sooner so I wouldn't be out 75 dollars on bras with bad material that didn't fit.

I ordered from Wacoal for the first time and when the bras arrived, they were smaller than marked and the material felt cheap and uncomfortable to the touch. I was so unimpressed given the purchase price and the brand reputation and I didn't want to do business with them anymore, so I returned the bras and it cost me nearly $30 in shipping. I would never recommend shopping at Wacoal. If they are not your thing, it will cost you at least $30 (within Canada) to find that out. That's a great way to make sure first time customers become "never again" customers. You can't try anything new without paying some kind of fee.

Have been purchasing bras from this company for 15 years. Always the same size. Band size I order is 32. Actual band size of the last bra I ordered is a 34. I cant even wear it. Will not be ordering from Wacoal again.

The wire broke in one of the sports bra I purchased from Wacoal. The initial customer service rep I spoke with on 11/9 told me to return it and that I would get store credit to purchase a new one. After waiting a few weeks for my store credit I call again today and am told that I won't receive a refund or replacement because I had purchased over 3 months ago. This was never communicated to me. They received my return on 11/13. I was quite clear with the customer service rep when the bra was purchased and she even looked up the order number and told me it was fine since it is a quality issue. I also have several others of the same bra which are older and held up just fine so clearly this one must have had a defective wire. I am not happy with company's customer service and their communication and feel that I was misled. They do not stand behind their products. I will not buy from them again.