Marriott InternationalReviews of w-hotels.marriott.com

Very nice hotel, (2nd visit), very friendly people and excellent service, just a couple of criticisms, there was no pool service and a bad shortage of sun bed parasols this was not good the hotel was busy and the weather was very hot. I reported the first day our shower hose was split this was never repaired. We stayed for 9 days. Paid premium for a premium Seaview room, we got the Seaview but the room was at the back of the hotel over looking the water treatment works, the balcony was much smaller than the hotel photos lead you to believe.

NO HELP FOR VETS . I have used the Marriott Hotels for years. I really like thr COURTYARDS. They have helped me being a VET. and everything was excellant.

Due to flight times we were early trying to book into the hotel, as the rooms were unavailable we had to wait. understandable, so we decided to get something to eat and drink from the bar. Not a great menu but ordered something and went to find a table, everywhere we looked there were food trays with uneaten food on them, obviously not cleared away because of a severe lack of staff. the floor was plain concrete, not tiled or carpeted, which gave the impression of a spit and sawdust type of venue. Our-room was passable, but a distinct lack of wardrobe space and hangers would have been a complete turn off for anyone staying longer than a couple of nights. Finally the toilet paper was very hard and thin, and two tea bags supplied with two sachets of milk. No-good to anyone wanting to relax and have a couple of cups of tea. Adding to that, there was no drinks fridge either. Not a Hotel for a long term stay.

Careful when you check in - they have odd processes where they will say your bill is taken care of but stop you when you try to check out.

I had a lovely time getting wined and dined at the Marriott Orlando Airport.

Do NOT book at Marriott Puerto Vallarta Resort & Spa. Worst experience, service and deception ever at any resort we have ever been to. When we checked into the resort for our week long vacation, the king bed ocean room view room we had paid extra for was completely full & booked with other guests and so they gave us a pool side room with 2 double beds vs the king bed ocean view room. Eventually they got us our king bed ocean room after nights of us sleeping on separate beds. The check in staff also deceived us and told us we'd have a $50.00 per day resort credit to use for the inconvenience, which we verified with another staff member, but upon check out they said we were lying and making that up so we ended up having to pay that additional $300.00 plus whatever else we spend. I asked for a supervisor and was told nobody was going to help us. Horrible service and deception. Take my advise and stay someplace else.

I had a great experience with Marriott International. The hotel staff were very helpful and the facilities were excellent. I would stay there again.

I am traveling for business and while moving between a Marriott hotel in Chicago to a Marriott in Indy I realized that someone has managed to hack my account. The hacker booked 4 rooms, 2 with my business card on file and 2 with my points. The hotels were all in Virginia Beach - the other 2 Marriott locations were helpful and tried assisting. When I called this location the person on the line "Nanette" at Virginia Beach Oceanfront said she could not release any information - even though it was my account - she could not tell me if the person had actually checked in - even though the other 2 locations could - since it is MY ACCOUNT, POINTS, and CARD - she stated she would call me back. In the meantime I opened a fraud case with BonVoy and they confirmed someone used mobile check in and actually stayed in this hotel under my name and on my dime not once, but twice... I am well over 24-hours with no follow up on that case. Nanette called me today and stated that I need to dispute my card because she has no proof it is fraud... ARE YOU KIDDING ME?! I am literally in another Marriott half way across the country and actually used my ID to check in... What more proof do you need?? How does that give me my 50,000 points back? Why can't you issue me a refund for the more almost $600 charged to my card?? Your mobile check in feature is clearly not secure... this is a Marriott problem - the solution should not be my burden. I am Diamond with Hilton and have made a switch to build status with Marriott... 20 days from Elite Platinum and this is the service I receive. I need this resolved asap.