Cayla
I had an experience where i delayed my…
I had an experience where i delayed my shipping for awhile and then when the time came i realized i wasn’t ready for it again, this time it was a financial issue. I tried the app and website to cancel the order and all the sudden they both were “unavailable”. Also no email altering me an order was coming up, i have a busy life so i forget these things. Now im out money and will have a whole unused box of vitamins delivered. The unfortunate part is i would have kept using them but im working with a dietitian to get the right supplements. So just be cautious if you use them and set calendars reminders weeks in advance so you dont get screwed over by the website not working.
Response from VyvnutritionJun 2, 2026
Hi Cayla, Once an order has invoiced and headed to production, it cannot be canceled, but if you don't want an upcoming order, you can always pause the date so it won't invoice. I recommend you make any changes via the website, not app, as the website is full service. Our team is always happy to help as well. I'm sorry for your frustrating experience. Warm Regards, Lori G




