VYPEReviews of vype.com

n aura fonctionne que 48h a eviter

Horrific customer service. The people on live chat are rude and cut you off before your finished. You can barely get the pods in store so I decided to opt for a subscription. All I can say is don’t bother. They didn’t bother sending my order out on time. Didn’t let me know. I contacted them and they couldn’t tell me why but said they would find out and get back to me and make sure my order went out on next day delivery. A week later I still hadn’t heard from them so I contacted them on chat again. The person I spoke to was extremely rude and cut me off before I could finish asking about my order. I used to like vype but it’s gone seriously down hill. They need an overhaul on staff who know how to speak to customers and they need to ensure they have stock. My advice..... choose a different company

Having purchased the vype epod in their Harrow store. I was disappointed when I got it home and it wouldn’t charge. I took it back to them. I was told by their staff that I was the 3RD customer who had been back this week with this same product as it didn’t charge! That it was a ‘BAD BATCH’ that had been delivered to them. (So why they are selling a product to customers that doesn’t work? That is a disgrace!) However, It was replaced, but the same thing happened again it just wouldn’t charge!! Having taken it back a second time I was told I couldn’t have a refund. So I am stuck with a product that, they knowingly sold me doesn’t work. And I am £25 down and now have to purchase another one from different company. Surely if it was a ‘bad batch’ they shouldn’t be still selling them? That seems incredibly unfair on customers. The service previously had been good. But today I found them to be deliberately unhelpful, cold and very defensive. I WILL NOT be using any of their products in the future. And I definitely DO NOT recommend them to anyone or their products!

Hélas produit peut fiable , j’ai du en acheter 1 dizaine et le pb de recharge est récurrent . Au bout de qq temps la batterie ne se recharche plus - est ce le câble d’alimentation ? La batterie ? Bref ko .

Bought a vype epen from my local post office which was faulty. Called there customer service who advised me to email them to have the product repaired or replaced. Well about 8 emails later and the need to create an online account they now need a copy of my passport! Appalling service!

Mauvais soit disant garantie sans fuite, au bout de 10 jours d utilisation, glouglou puis fuite... je vais me faire rembourser et retour au vrai tabac.

Bought one, doesn’t even work whatsoever - the battery was faulty. Can’t return to boots because I’ve opened the box. Customer services number didn’t work. Don’t bother, awful product and CS.

Forget the Epen3. No matter how many new ones you buy, the cartridges don't want to work and flash as if empty, although a year or 2 ago they worked fine. Think they are trying to push the e pod which is much better, so have built in obselescense so you buy the newer model, which they only stock in bigger Sainsbury's. So much money wasted...don't bother!