VWR, Part of AvantorReviews of vwr.com

Don't buy, they try to trick you!

They hire pedophiles Katie massett touched me inappropriately

The billing form this company is HORRIBLE, expenses that do not match any of the invoices, the ship partials even if thet have the orders completed. They are very incompetent.

DO NOT PAY IN ADVANCE ANYTHING TO THIS COMPANY!! We made order for a device from this company. They sent several messages of delivery time being scheduled later. After 4 months they informed they can now get the device and payment in advance is needed. After payment was done they informed that they are not able to provide us the device as scheduled. After 5-6 months of the order date, we decided to cancel the order as we didn't need the device anymore as our customer ordered it elsewhere. After several email coversations and phone calls STILL UP TO THIS DATE WE HAVE NOT RECEIVED OUR MONEY FROM THIS COMPANY! We well turn to legal advice to recover our money from this company and advice everyone do the same.

Poor customer service , bad sales reps , faulty equipment - no longer ordering from VWR.

Positive attributes: VWR has what you need most of the time. They also have good prices when comparing costs. These positives do not matter because there are other companies that can fulfill laboratory needs! FYI: you are not special. Negative attributes: The cost to receive purchased goods is ridiculous! Yes, VWR shipping processes create costs that are unfair to the customer. VWR processes: customer creates an order for three items, VWR creates an order(s) to their distribution center(s), distribution center(s) fulfills items, and items are sent in three different packaging from three different centers. Make it make sense. The complaint is not about the cost of shipping BUT VWR process to deliver goods. Furthermore, their customer service rep justifies their nonsense. A useless individual attempting to remedy the problem by suggesting customers use their carrier. This solves nothing. That idea is stupid and unintelligent and not very thoughtful. PUT YOURSELF IN THE CUSTOMER'S SHOES. WOULD YOU ALLOW AMAZON, MACY'S, or DOORDASH DO THIS TO YOU? VWR, you need the capability to bundle packages to be delivered all at once. Or give customers an option at the time of purchasing to decline such behavior aka being charged ridiculous shipping. VWR is causing problems with their unevolved practices. VWR is choking the delivery industry--these folks(Fedex/UPS) are already underpaid and overworked. VWR is adding more emissions to the environment--where is your suitability message? Hello!?!? What about the extra, unnecessary packaging material?!?! VWR is adding cost to the customer and they do not care. They do not have to absorb the cost. Take responsibility Company!! Does your CEO know the grave his entrusted employees are digging? Probably not! Again this does not affect VWR's pockets. Nevertheless, your days are numbered going this route. Furthermore, I need to invoice you the cost of my time in writing this, the cost of my suggestion and advice. Your ancient processes need to be reviewed. Hire a data analyst. They will see this trend and will have suggestions on the fix.

Horrible customer service, would give 0 stars if possible. They've seriously messed up some recent orders with much longer delivery times than initially indicated (7 months instead of 24 days). When I wanted to cancel the order, this was not possible anymore as the item was "on its way from the US". Well, it's still not here after 8 weeks and it took countless phone calls to settle for a return (if the item should ever arrive). Will never order with them again even if prices are more competitive.

no service , they do not give delays in the offers. They refer to their webpage" normally shipped x weeks" In our case (x=3) it is now 5 weeks , no news. If you request an offer , it is a waste of time as it is the catalog price. I will avoid this company in the future