VuestayReviews of vuestay.com

(1/5) Disappointing cleanliness and storage issues at Unit A323**Virginia Beach. We stayed at The Sanctuary - Blue Lagoon A323, and the unit did not meet basic standards. Upon arrival, the apartment was visibly neglected, with sticky floors and counters, dust, hair, sand on the dining table, dirty carpets, and no initial soap or shampoo. The unit also felt partially used for storage, with the coat closet filled with cleaning appliances and a huge rolled-up carpet sitting in the master bedroom. Management sent two cleaners on our second day, and a staff member named Shushanna eventually brought paper towels and toilet paper. While the bedrooms and windows were cleaned, many issues remained: the kitchen cabinet doors stayed sticky, food was left in the dishwasher, the towel holder in the bathroom broke, and the storage items and large carpet were left in our space for the entire duration of our stay. Overall, the property requires much better oversight and deep cleaning.

Our beach vacation was June 6 through June 13 at Bethany Beach. We had stayed at this rental property before. I gave it a 5 star rating in 2025. This year our air conditioner did not work the entire vacation. Had repair man there 2 times, unit kept freezing up. The day before we left the 2nd repair man came, said it needed a part and they would have to order it. When I contacted Vuestay a number of times requesting some compensation for not having air conditioning. I eventually got an email from Mike (who should not be in customer service) that said "Sorry for the inconvenience, I can credit you $25/day for the AC. 7 days at $25 = $175. I will process the credit today." Our rental property was $2610.00. $25 a day for no air conditioning is unacceptable. I reached out again. My last correspondence from them was July 16 stating they are still currently waiting for an update from their local team and will keep me posted as soon as they hear back from them. Very disappointing. When I booked this rental, it was through Vacasa whom I have booked through many times before. They were excellent, but after I booked the rental Vuestay took over Vacasa. I will definitely be looking for someone else to book my rentals through. Please note this 1 star review is for VUESTAY. I would still give the rental a 5 star. I hope the owners find a different realtor to rent out their property.

DO NOT BOOK WITH VUESTAY! WE have been vacationing in the Lake Michigan/southwest Michigan area as a family now for 10 year - always wonderful - but this year with this company - HORRIBLE! Booked with vacasa and VUESTAY took over our booking. MOST WE HAVE EVER PAID! $4600 for a week When we got there on Sunday we let them know that the AC didnt seem to be working correcting, by Monday there was a SMELL in the kitchen and we realized the dishwasher was FULL OF DIRTY DISHES and DID NOT WORK - WE let them know. They sent their HOUSEKEEPER over on Tuesday to "verify the issues". WE had to WASH SOMEONE ELSES dirty dishes and then wash our own EVERY DAY OF VACATION!! We had to change our menu due to NO AC WE had the AC set for 65 degrees - it was 85 in the house!!!! EVERY DAY we asked when they would fix SOMETHING and for SIX DAYS STRAIGHT were told " YOUR ISSUES are being reviewed and given top priority, we will get back with you" and they NEVER DID!!!! THey simply did not care! Here we are 3 weeks after the vacation and after demanding a compensation they offered $250 for our inconveniences. WHAT?!?!?!?! When we paid 4600.00 and had issues all week and they did NOTHING! THAT is such a slap in the face. THEY ARE LIARS and DO NOT GIVE A CRAMP about anything. WORST VACATION EVER!!!! Thing is, we rented this same house 2 years ago through VRBO and WE LOVED IT! WE rented another rental in this area that the FRIDGE went out and within 12 hours had a brand new one in the kitchen! Vuestay could have done something to help - but chose NOT TOO! I am reaching out to the better business bureau - THEY NEED SHUT DOWN!

I rented 201 N Edgewater condo in Bethany Beach Delaware for a one week vacation and unfortunately it was an extremely disappointing experience from the moment we arrived. On the first night, we discovered that the air conditioning was completely non-functional. The indoor temperature was over 85 degrees especially with a 5 month old baby. Sleeping conditions we unbearable and it significantly affected our entire stay. I contacted Vue Stay immediately and after2 days a technician did come out and confirm that the AC was broken.Despite this,no meaningful solution was provided. We were not offered an alternative unit, temporary accommodations, or any adequate resolutions. The only "fix" offered was 2 box fans and it was 95 degrees outside at night. Since returning home, I have made well over 30 attempts to contact the property management team to discuss this issue and everytime they take my info and have yet to respond. This experience is frustrating, uncomfortable,and unacceptable given the cost of rental. i would strongly caution others before booking this property or any other property managed by Vue Stay. Today is 7/22/2026 and I have still not heard from them! I told them if they would have advertised the unit with no A/C in the middle of July they would have not been able to rent it.

VueStay acquired my Vacasa reservation. Not one single thing has gone well with the transition. Multiple phone #s, different listing photos on various sites, conflicting answers to questions about property, agents who seem to have no experience or training, one particularly rude agent who could not handle a basic question about whether my insurance carried over. Worst rental experience ever - and I am a frequent renter on multiple platforms. I would never use this company again as a guest or property owner.

Would Rate 0 Stars if possible. I reserved a Vacasa Rental earlier this year for Ocean City, MD for $3,000. 2-3 months prior to our stay I received the email that Vacasa had been purchase by VueStay. The switch was fine as I was still able to pay the remaining balance (even though their system never updated showing it was paid) but the problems did not truly begin until I arrived. Upon arrival the code to enter the unit did not work, we called the number and were greeted by a customer service agency in another country who let us know a local team member would contact us. Within 15 minutes a local team member did contact us and provided us with a second code to the second lock box that was supposed to contain the physical key. The box was empty. Within a half an hour a team member arrived and reset the key code so we could enter. All team members who arrived during our stay were in regular clothing and seemed to allude to what other reviewers are saying that they may just be independent contractors not actual company employees. The company and the team member were not at all concerned about the physical key being missing even though that physical key could bypass the keycode and whoever has it was able to enter our unit at anytime. Upon entering the unit you could tell it was well used, the photos we were provided were from Vacasa and obviously dated as the carpet was quite dirty and stained, there was sand on the floor, the dishwasher was broken with a post-it note attached saying "will be fixed ASAP", 3 ceiling lights in the house did not work and every TV Remote was missing. The bathrooms were the only thing that seemed to be actually cleaned, the sheets were all stained in yellow and dried blood as well as the comforters. There were numerous amounts of trash beneath each bed (bus tickets, red solo cups, paper towels, etc.) The closers were filled with piles of used sheets used pillows. But the worst part would be the master bedroom drawers. It was obvious they were not opened or cleaned as there was dust, old nail files, bottle caps, trash and worst of all a used full condom in the bottom drawer of the large dresser. After finding the condom I reached back out to the local team and they sent another team member over to clean and provide new comforters and sheets. They brought one comforter, threw away the condom and sprayed with bleach. They had to return with more sheets. The main company line and the local team were not concerned at all about us having younger children (1, 3, and 6) in the unit and the condom being found by them. I was offered $150 (half of the cleaning fee) after complaining regarding everything above and advised they would reach back out to me to provide a further refund as We arrived on a Saturday and it was not until Thursday that they came out to "fix" the dishwasher. They put a cleaning solution in, started the dishwasher and advised me to remove the empty cleaning solution once the cycle had ran through. When the cycle was completed, the cleaning solution was still full. I did not reach back out as I had 1 1/2 days left and did not want to deal with calling the customer service line again. That evening (Thursday) we found the tv remotes under the couch as well as a pile of muscle relaxers (no one in our family takes or is prescribed these). Again, Vue Stay did not care about the danger those posed as we had a 1 year old with us. We were offered $100 more after I reached out upon check out. They advised me "At this time, we have completed our review and will not be issuing any additional refunds or responding further." Will not be booking with VueStay ever again, honestly was agitated that I was forced into booking with them anyways as I never intended to.

If I could leave 0 stars I would. I also never leave reviews on properties, but I feel like family should be made aware of this company and how they treat their customers and their properties. I do not want what happened to us to happen to another innocent family. I booked a condo in Ocean City, Belmont Towers 410. The rate was over $500 a night. The photos online were very nice, but once we checked in I noticed things in the unit that were very dirty. First, the air return vent was filthy with dust. The floor had heavy damage with numerous deep stretches. My kids feet were dirty on the bottom during the first night. The silverware was comparable to going to a garage sale and picking out many different styles of used old silverware and put it in the drawer. There were only 6 forks for a unit with 3 bedrooms. The half bath toilet flushed, but constantly ran and then leaked. The ironing board was broken. The kitchen rugs were filthy and torn up. Upon lifting one, I found ants!!!!! The living room tv wouldn’t work because the WiFi was not working. The fireplace was broken and dusty (they put up a paper sign saying it was broken ). The master shower had black mold around the bottom. The kid’s bedroom was appalling. The bunk bed was so dirty and old looking. It paint chipping , pencil marks and dirty fingerprints all over!!!!! I couldn’t believe my eyes. Upon checking out, I could see the “housekeeping” cleaning the unit. They took the sheets off and when I say they, I mean one woman and her young children. The same comforters were put back on all of the beds!!!!!! I watched this happen from the pool area. A maintenance individual also came to the unit and said that they were aware of the toilet problem but just couldn’t fix it. I texted the VueStays number at checkout time just to speak to a supervisor to explain the condition of the unit. I didn’t even expect to get any type of compensation of any kind. I’ve been proceeded to call around 15 to 20 times throughout the last month to speak with somebody. You only get to talk to an overseas call center. After two weeks of trying, I was finally able to speak to a supervisor. This supervisor acted as if she did not know that I was trying to get a hold of somebody and was very concerned about the information. I told her she told me to email her all of my photos and documentation and she would call me back. That phone call never came. I then called many many times since then and today I was told that management has taken care of the problem and they have calling me back multiple times, but could never provide the date time or person who called me back. That was because no one ever called. They ended it with there will be no future callbacks because this was resolved after they spoke to me the numerous times, which actually never happened. They claim that they open up expedited tickets for you to speak to a supervisor, but then immediately close them as soon as you hang up the phone. I would never ever ever ever stay with VueStay in the future. There are no real people that you can speak to ever. The unit is dirty and they don’t care once they get your money. I would post the photos for proof of my communication and the status of my unit, but this platform does not allow to post pictures.

Showed up to a dirty home not cleaned prior to our arrival. Medications from guests left in my children’s room . No internet Showers not draining Outet in kids room missing a cover Not a single call from anyone from the company with updates. Checked out yesterday and will never stay with this company again.