VuestayReviews of vuestay.com

DO NOT BOOK if the rental uses Vue Stay!! They were absolutely terrible; the house was filthy and run down (nothing like the photos), the central A/C was broken and they told me a contractor would be out in the morning; we canceled our plans and waited all morning - no one came because they never booked anyone! They overcharged me by almost $800 and told me to deal with VRBO, the place I originally booked with. It is not VRBO's mistake, it is Vue Stay's mistake! The house was over $2K per night and should be have been luxurious. Location was good, the rest was horrific. Stay away from Vue Stay!

We rented a unit at Sea Colony in Bethany Beach for a 7-night vacation and unfortunately had a very disappointing experience when the AC stopped working on an extremely hot day. The management company sent multiple texts assuring us that the AC would be repaired that night. Based on those assurances, we went about our day and returned late that evening expecting the issue to be resolved. It wasn't. Instead, we found fans left for us on the porch, with no prior communication explaining that the repair had been delayed. Only later that night were we told someone would come the following day. The next day, we repeatedly had to contact management ourselves just to get updates. After a miserable night of sleep, the thermostat was reading 87°F. Most concerning, our older son has a heart condition and was effectively confined to bed because of the heat. This went far beyond a minor vacation inconvenience. The technician ultimately didn't arrive until that evening. Even after the AC was repaired, it took many additional hours for the unit to cool to a reasonable temperature, and it wasn't back to normal until overnight/early the following morning. What was particularly frustrating was the lack of proactive communication. We were repeatedly told to “rest assured” it would be fixed that night, yet when that didn't happen, nobody contacted us to let us know. We had to chase management for updates while dealing with an uncomfortably—and, for our family, concerningly—hot unit. To put the proposed compensation in perspective, management offered us 50% of one night's rental fee, which amounts to only about 5.5% of the total cost of our 7-night stay. Given the severity and duration of the disruption, the repeated assurances that were not fulfilled, the lack of communication, and the impact on our family, we feel that offer is inadequate. The property itself may be nice, but based on our experience, prospective guests should be aware of how this management company handled a significant maintenance problem. A mechanical failure can happen; what matters is how it is handled. In our case, the communication, follow-through, and compensation were all disappointing.

It would be less than one star if that was an option. I booked a property with VACASA in May and paid in full. Shortly thereafter I received an email from them saying that their business was sold to Vue Stay but not to worry and that no action was required by me. The reservation would simply transfer. Several months later I was asked to sign a new contract and provide personal identification. I was told that my request to see their data privacy protection policy was not possible. I explained that I already had areservation, that it was paid in full, and had written correspondence stating that nothing further would be required of me. They cancelled my reservation without my asking and then withheld some of my payment per their “cancellation policy”. As far as I’m concerned that money was taken by fraudulent methods. This is a very dishonest company in my opinion. You would do well to consider doing business with someone else.

This company is terrible. I understand that there can be problems with a rental. However, the amount of time I spent trying to resolve our issue was unprecedented. I will never use this company again. DO NOT USE THEM. The responses automated and I went in to the offices 2x/week. No one was there, and in fact was told by a local that there would not be anyone in the office for the rest of the week. TERRIBLE customer service.

We first got to the condo in sea colony Bethany Beach walked in and it smell so bad. We had to go get something to make it liveable. Then we notice the kitchen floor had juice stains on it. The bathroom floor had dark hair all over the floor. There cobwebs everywhere. my son found candy on the one bed and 2 coffee makers didnt work. The door to get out to the deck was so hard to open . Took all my strength to open it let alone my 86-year-old mother who wanted to go out there. Someone left a pair of panties on the one door handle. Besides all the crap at the condo Sea colony (Development where condo was at) was great. Vuestays did not handle anything right. I called and text so many times. Wanted a manger nothing. The brought us a another coffee maker and that was not working. The only thing they did do is come in when we weren't there to get the panties but didn't clean anything. When they did send somebody they walked in with a broom and I said what's that going to do ?you need to mop this floor ,you need to duster to dust all the cobwebs. The cleaner told me they weren't told that so it was vuestays fault. Texting me and call me saying I don't answer my phone and they sent people out there. This stuff they told me in return it was crazy it was a bunch of Lies. I waited all week nobody ever came. I would never stay at one of their places ever again the way we were treated. I was stressed all week it wasn't worth it my vacation got ruined. I hope if you choose to stay at one of their places that it works out better for you than it did for us. I didn't even want to give one star but I had no choice.

Zero customer service. A bot claimed all week they were “checking with the local team” to determine how to turn on the ceiling fan. Not a difficult request but never got an answer.

The property itself was great! The problem was with the management company, VueStay. We had trouble gaining access into our rental property, and the company was not timely in their response. Thankfully, the local company that was on premises was responsive, and we were able to get into our rental, albeit, later than expected. Vuestay responded many hours after we had contacted them initially. It was very frustrating and challenging dealing with them and we were fortunate and grateful that the local management team was able to help out. I would not recommend this company in terms of managing properties.

The unit we stayed in was the worst I have ever experienced. Broken blinds, clogged showers, messy closets, dirty carpet, and overall not clean. I contacted Vuestay many times and the only resolution I received was " thank you for letting us know, we will be sure it doesn't happen to the next guest" Unacceptable.