us.vtomanReviews of vtoman.com

Response from us.vtomanSep 25, 2025

Dear Customer, Thank you for your feedback. We apologize for the delay in receiving the additional battery. The BasCap and Carrying Bag were included as complimentary gifts with your order, and their delivery was separate from the battery. The issue is that the additional battery itself is currently out of stock. As informed, the stock for the battery is expected to arrive around September 28th. We will ship it to you separately immediately upon arrival. Please kindly keep the gifts with our apologies for the wait. Thank you for your patience. Best regards, Vivi Update：Dear Sir, We have just been informed that your replacement battery has now been dispatched. Our customer service team has sent the tracking link to your email address. Please check your inbox. Thank you once again for your patience.

Response from us.vtomanSep 15, 2025

Dear Customer, Thank you for reaching out to us. We sincerely apologize for the frustration you have experienced with your product and customer service. Please rest assured that if your order was placed through our official store(vtoman.com), we would never ignore a customer’s request. To help us resolve this as quickly as possible, could you please provide your order number or any related details ? You may: Update your comment with the order information; Send the details directly to [email protected]. Once we receive your information, we will investigate and respond within 48 business hours (Monday to Friday). We truly appreciate your patience and understanding, and we look forward to assisting you further. Best regards, Vivi

Response from us.vtomanSep 11, 2025

Dear Customer, Hello! We sincerely apologize for the inconvenience you experienced! To help you resolve the issue as quickly as possible, please update your review or send us a private message with your order number. If you confirmed your purchase was from our store, we will immediately verify and resolve the issue. We look forward to hearing from you so we can follow up as quickly as possible. Apologies again! Best regards. Vivi [email protected]

Response from us.vtomanSep 11, 2025

Dear Customer, Thank you for reaching out to us. We sincerely apologize for the frustration you have experienced with your product and customer service. Please rest assured that if your order was placed through our official store(vtoman.com), we would never ignore a customer’s request. To help us resolve this as quickly as possible, could you please provide your order number or any related details ? You may: Update your comment with the order information; Send the details directly to [email protected]. Once we receive your information, we will investigate and respond within 48 business hours (Monday to Friday). We truly appreciate your patience and understanding, and we look forward to assisting you further. Best regards, Vivi

Response from us.vtomanSep 3, 2025

Dear Customer, We’re truly sorry to hear about the issues you've experienced with your Flashspeed 1500 units. This is certainly not the level of quality or service we aim to provide. To help us look into this promptly, could you please share your order details or contact us directly at [email protected]? We’ll do our best to resolve this for you as quickly as possible. Thank you for bringing this to our attention. Best regards, Vivi

Response from us.vtomanSep 1, 2025

Hello, Thank you for your feedback. We take the issue with your device very seriously. However, based on the video evidence you provided, the direct cause of the damage was “reverse power connection”—specifically, accidentally plugging the device's output port into a household outlet to draw power. This constitutes clear misuse and therefore falls outside the warranty coverage. We deeply regret this outcome. Considering your repair needs, as official repair costs are relatively high, we recommend consulting your local appliance repair service. They may be able to address the issue at a more economical cost. Additionally, to better assist you, our customer service team has been attempting to reach you via email with further explanations and solutions. Please be sure to check your inbox (including your spam folder). We aim to provide more detailed support through this channel. Thank you for your understanding. Best regards, Vivi 3-9-2025 We understand your frustration and are sorry for the experience you've had.We’ve previously suggested local repair due to potentially high costs, but we’re absolutely willing to arrange official repair service if you prefer. We’ve addressed your other concerns to the best of our ability. Please let us know how you’d like to proceed—we’re here to help.

Response from us.vtomanSep 1, 2025

Dear Customer, Hello! We sincerely apologize for the inconvenience you experienced! To help you resolve the issue as quickly as possible, please update your review or send us a private message with your order number. If you confirmed your purchase was from our store, we will immediately verify and resolve the issue. We look forward to hearing from you so we can follow up as quickly as possible. Apologies again! Best regards. Vivi [email protected]

Response from us.vtomanAug 19, 2025

Dear Customer, Thank you for your message. We understand your frustration but must clarify: Official Sales Policy Your device was purchased via an eBay third-party seller. We do not manage sales, warranties, or support for eBay marketplace listings. We strongly recommend purchasing through our https://vtoman.com/ to ensure genuine products, full warranty coverage, and dedicated support. We truly hope your issue is resolved soon and wish you all the best. Best regards, Vivi