us.vtoman Reviews | Read Customer Reviews of vtoman.com

us.vtomanReviews of vtoman.com

2.8373 reviews
Industrial Supplies
17800 Castleton St, Ste 665, City of Industry, California

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us.vtoman

About us.vtoman

Global Innovation in Lithium-Ion TechnologyVTOMAN is a pioneering global brand at the forefront of lithium-ion battery technology, specializing in R&D, precision manufacturing, and omnichannel distribution of cutting-edge energy solutions.Our mission is to empower modern lifestyles through intelligent, sustainable power systems that transcend traditional boundaries.Smart Solutions for Every JourneyCrafted for versatility and environmental consciousness, our ecosystem includes:▸ Ultra-Portable Power Stations - Silent, emission-free energy for outdoor adventures and emergency preparedness▸ Next-Gen Automotive Tools - High-performance cordless systems engineered for automotive maintenance efficiency▸ Innovative Car Accessories - Eco-conscious utilities designed to enhance driving experiencesDriven by Global ExpertiseOur multinational team unites visionaries in battery science, IoT connectivity, and user-centric design from Silicon Valley to Shenzhen. This fusion of global insights enables us to deliver breakthroughs that prioritize:▸ Safety - Rigorous UL/CE-certified quality control▸ Intelligence - IoT integration for remote monitoring and smart energy management▸ Sustainability - Eco-friendly materials and recyclable packagingEmpowering Progress, Simplifying LifeVTOMAN is more than energy storage - we engineer freedom. By transforming raw power into user-friendly solutions, we enable seamless transitions between work, exploration, and everyday resilience. Join us in reimagining what's possible with clean, intelligent energy.

us.vtoman (vtoman.com) has 373 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.

Also known as: vtoman.com
Website: vtoman.com
Category: Industrial Supplies
Location: City of Industry, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 88% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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us.vtoman reviews

Showing 19 reviews with 2 stars · Clear filters

Aklimar
Jul 24, 2024
Solar Panel Killed the Generator
I purchased a Jump 1800 generator with 400W solar panels. The generator worked as expected at first. Then I attempted to charge it with the solar panels. After approx. 1 hour, the generator stopped charging and would no longer power on. I returned it and got a replacement. THE EXACT SAME THING HAPPENED on the replacement generator. 1 hour of solar panel charging killed the generator. Sent everything back for a full refund. Had to pay shipping on the solar panel as they would only pay shipping for the generator. NOTE: Customer service response was slow. Couple of days before they would respond to each message. The whole experience took about 6 weeks to resolve.
Response from us.vtomanJul 25, 2024
Hello, We are very sorry to bring you a bad shopping experience, because we can't see your order information so we can't help you deal with after-sale problems. You can send your order information and your request to the official e-mail [email protected] to get after-sales service, we will be happy to serve you. Wish you a happy life! Best regards. Vivi
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Gerald A.
Jul 13, 2024
The X7 seems ok but the online…
The X7 seems ok but the online purchasing is impossible. The tracking links don't work, and when trying to purchase accessory VTOMAN DC 5.5 x 2.1mm Car Charger Power Supply Cord, the website says they can't ship to my address although I have received 2- X7 inflator/starters at this address in the last week. The toll free number disconnects after 2 minutes on hold 5 times already and when they do answer they can't check on a simple order status. As of yesterday 77/13/24 the 888# disconnects immediately and doesn't even put you on hold 2 minutes. When I expressed frustration their AI blocked my comment. CCP at work?
Response from us.vtomanJul 16, 2024
Hello， Thank you for your review and I am very sorry to have caused you such a problem. We have your order information specially marked feedback to the after-sales department, later they will contact you as a matter of priority to help you solve the problem. You pointed out the problem we will together with the feedback for verification and processing. Please wait patiently. If you have any other questions can be pointed out at that time, we will learn from each customer's comments, and strive to make products and services better, to provide you and other customers with a better shopping experience. Again, we apologize for any inconvenience caused. We wish you a happy life! Best regards. Vivi
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Patrick M.
Jun 20, 2024
I am still waiting for your customer…
I am still waiting for your customer service dept call me regarding a problem. Pat Miller 909 556-8301
Response from us.vtomanJun 20, 2024
Hello, Thank you for your feedback and we apologize for not being able to respond to your message in a timely manner. Our response time has been extended due to a recent surge in the workload of our after-sales staff due to the large number of inquiries our customer service team has received by email. We are currently deploying additional human resources to alleviate the current peak load. As a company that values customer experience, we apologize for any inconvenience and distress caused to you. We have contacted our after-sales staff to prioritize the response to your message, and the rest of the emails are being responded to in order. We will work hard to improve the shortcomings, improve the corresponding contingency plan, provide you with a better service experience, and avoid similar situations from happening again. Thank you for your understanding! Best regards. Vivi
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